Business Analyst

AI overview

Analyze performance data to identify trends, support product analysis and quality assurance, and enhance the onboarding experience for new customers in the airline industry.

Responsibilities

  •  Analyze daily performance data, identifying key trends and offering recommendations for continuous improvement
  •  Support the Airobot product and technology teams with product analysis and quality assurance
  •  Support the Airobot business teams with ad hoc reporting and customer performance analysis
  • Responding to Airobot customer service mailbox
  • Being accountable in onboarding and supporting new customers

Skills & Qualifications 

  • Domain : Work experience in the Airline industry. Having a strong understanding of different market travel document requirements.
  • Analytical Skills: Strong ability to analyze data, identify trends, and derive insights.
  • Technical Proficiency: Familiarity with data analysis tools and techniques (e.g Excel, Power BI).
  • Communication Skills: Excellent verbal and written communication skills to convey findings and recommendations.
  • Problem-Solving Skills: Ability to identify problems, propose solutions, and implement them effectively.
  • Collaboration Skills: Ability to work effectively with cross-functional teams.

lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. It operates a portfolio of well-known brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost and Hotelscan.Our mission is to lead the travel industry by leveraging technology to simplify, personalise, and enhance our customers’ travel experience. Experts in brightening up online travel, we help our customers find and do "whatever makes them pink".We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. More than 1,700 employees spread across our offices worldwide develop our own products and services to power the entire traveller journey for millions of people".At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.lastminute.com N.V. is a publicly-traded company listed under the ticker symbol LMN on the SIX Swiss Exchange.

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