Business Analyst

We are seeking a Business Analyst with expertise in Creatio (formerly bpm’online) to support the implementation, customization, and optimization of Creatio’s CRM and BPM capabilities. The ideal candidate will bridge the gap between business needs and technical execution by analyzing processes, gathering requirements, and supporting low-code development projects. About us Kyivstar.Tech is a Ukrainian hybrid IT company and a resident of Diia.City. We are a subsidiary of Kyivstar, one of Ukraine’s largest telecom operators. Our mission is to change lives in Ukraine and around the world by creating technological solutions and products that unleash the potential of businesses and meet users’ needs. Over 500+ KS.Tech specialists work daily in various areas: mobile and web solutions, as well as design, development, support, and technical maintenance of high-performance systems and services. We believe in innovations that truly bring quality changes and constantly challenge conventional approaches and solutions. Each of us is an adherent of entrepreneurial culture, which allows us never to stop, to evolve, and to create something new. What you will do

Collaborate with stakeholders to gather and document business and functional requirements

Analyze and model business processes; recommend improvements using Creatio’s tools

Configure and customize Creatio applications using low-code/no-code tools

Support full project lifecycle from requirements through testing and deployment

Develop user stories, acceptance criteria, and test cases

Work closely with developers, QA, and solution architects to ensure alignment

Conduct UAT sessions and end-user training

Maintain system documentation and knowledge base articles

Serve as an advocate for no-code best practices within the broader Creatio ecosystem

Qualifications and experience needed

2+ years of experience as a Business Analyst, preferably in CRM or BPM systems

1+ year hands-on experience with Creatio platform (CRM or Studio version)

Strong understanding of business process management (BPMN), CRM principles, and workflow automation

Experience in eliciting requirements, writing specifications, and facilitating workshops

Familiarity with Agile/Scrum methodologies and project management practices

Basic understanding of low-code development and Creatio’s no-code configuration tools

Excellent communication and collaboration skills to work with business stakeholders, developers, and cross-functional teams

Strong analytical, communication, and problem-solving skills

Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field

A plus would be

Creatio Business Analyst certification (if available)

Experience with Creatio Marketplace solutions or integration tools (REST API, OData)

Knowledge of relational databases (e.g., PostgreSQL, MS SQL) and data modeling

Experience with data visualization or reporting tools (e.g., Power BI, Tableau)

Ability to work independently and collaboratively in cross-functional teams

What we offer

Office or remote — it’s up to you: you can work from anywhere, and we will arrange your workplace

Remote onboarding

Performance bonuses for everyone (annual or quarterly — depends on the role)

We train employees: with the opportunity to learn through the company’s library, internal resources, and programs from partners

Health and life insurance

Wellbeing program and corporate psychologist

Reimbursement of expenses for Kyivstar mobile communication