Business Analyst

Important Information

Experience: at least 5 years relevant experience

Work Mode: Hybrid Set up 2x onsite per week in BGC

Job Summary

As a Business Analyst, you will be responsible for analyzing business processes, identifying opportunities for improvement, and implementing solutions. You will collaborate with cross-functional teams to gather requirements, conduct data analysis, and provide insights that drive informed decision-making.

Overview of Responsibilities and Expectations for the Role

A Business Analyst (BA) plays a vital role in bridging business needs with technology solutions.
They work closely with stakeholders to understand processes, identify improvement opportunities, and translate requirements into actionable insights that align with strategic goals and deliver measurable value.
Flexibility is essential, as BAs may be assigned to projects across different functions based on business priorities.

Requirements Engineering & User Story Development

Collaborate with stakeholders to gather, analyze, and document business and functional requirements.
Translate business needs into clear, actionable user stories with defined acceptance criteria.
Conduct gap analysis and refine user stories based on feedback from development and testing teams.
Support business acceptance and testing through test case creation and functional documentation.

Solution Design & Validation

Partner with technical teams to design solutions that meet business objectives
Facilitate and participate in user acceptance testing (UAT) and ensure business readiness.
Collaborate with QA to develop test plans and scripts.

Data Analysis & Reporting

Analyze business data to uncover trends, risks, and opportunities.
Create reports, dashboards, and visualizations to support decision-making.
Ensure data accuracy and consistency across systems.

Process & System Harmonization

Drive harmonization of business processes, data models, and system implementations.
Recommend and implement process improvements to enhance efficiency and service quality.
Support change management and process reengineering initiatives.

Stakeholder Collaboration & Communication

Build trust-based relationships with stakeholders across markets and functions.
Serve as a liaison between business units, IT teams, and external vendors.
Facilitate workshops, meetings, and presentations to gather input and share findings.
Communicate complex concepts clearly to both technical and non-technical audiences.

Documentation & Continuous Improvement

Prepare business documentation including user stories, process flows, and training materials.
Stay informed on industry trends and contribute to the refinement of business analysis standards.

Success Characteristics

Expert in user story writing and requirements engineering.
Strong analytical skills and business acumen.
Self-organized, value-driven, and collaborative.
Challenges traditional thinking and fosters innovation.
Deep understanding of user needs and issues.

Required Skills and Qualifications

4+ years of experience in business analysis, specifically in the system or domain they will be supporting.
Strong understanding of business processes and ability to drive harmonized ways of working.
Proficiency in tools such as Excel, Visio, JIRA, Confluence.
Excellent communication and stakeholder management skills.
Familiarity with Agile and Waterfall methodologies.

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Business Analyst

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