Business Analyst, Digital Strategy

Union: Non-Union
Department: Customer and Business Operations
Hours: 35 hours
Hiring Range: $75,000 - $90,000 
Status: Temporary Full time
Vacancy: New
Posted Date: December 16, 2025
Closing Date: January 1, 2026

We are looking for a passionate Business Analyst who wants to use their skills to make a difference and help advance our organizations impact through digital transformation. In this role, you will analyze business needs, identify opportunities for digital innovation, and ensure technology solutions enhance donor engagement, supporter experience, and operational efficiency.

Responsibilities:

• Partner with fundraising, marketing, and program teams to understand goals and translate them into digital requirements.
• Assess current processes and systems to identify opportunities for improved supporter engagement and data integrity.
• Gather, analyze, and document business requirements from stakeholders.
• Translate business needs into functional specifications for technical teams.
• Develop business cases, requirements documentation, and user stories for digital initiatives such as CRM enhancements, online giving platforms, and communication preference centers.
• Conduct gap analysis and identify areas for process improvement.
• Support implementation of digital tools that improve donor journeys and streamline internal workflows.
• Effectively plans, coordinates and facilitates meetings to gather input and validate solutions as well as setting of agendas, documenting minutes and action items in support of various efforts.
• Monitor KPIs related to digital engagement, fundraising performance, and operational efficiency.
• Contribute to the development of project definition and scope with key business and technology stakeholders.
• Collaborate with project managers and developers to ensure timely delivery of solutions.
• As a member of a team implementing new systems will contribute to testing efforts for the new system.

Qualifications & Skills

• A bachelor’s degree in Business, Computer Science, Management Information Systems, or a related field or equivalent progressive working experience;
• A minimum of 2 years’ experience in business analysis or a related field.
• Proven skills such as analyzing requirements, producing workflow charts and diagrams, studying system capabilities and writing specifications.
• Excellent business/process analysis experience in delivering IT solutions.
• Solid grasp of developing requirements and product specifications for new or existing applications.
• Experience working with senior decision makers, technical resources as well as business users.
• Strong computer skills and knowledge of a range of business software programs to support analytical assessments and documentation of business processes.
• Proficiency with Microsoft Office (Outlook, Word, PowerPoint), Microsoft Visio and Microsoft Project.
• Experience with Blackbaud CRM or Raiser’s Edge, Shopify, Raisin and Power BI is a plus.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Familiarity with Agile or Waterfall methodologies is a plus.
• Ability to work independently and manage multiple priorities.

We believe that the way we work together is just as important as what we accomplish. By making choices and taking actions that align with our values, we achieve greater success, and our work lives become happier and more meaningful.

At PMCF, we strive to foster a culture built on Collaboration, Accountability, Respect, and Excellence (CARE). Central to these values is our commitment to IDEAA: Inclusion, Diversity, Equity, Accessibility, and Anti-Racism.

• Experience a sense of purpose that you won’t get anywhere else, in any other job. You will be making a difference for millions of people impacted by cancer
• We have an open and approachable culture that enables you to bring your best ideas forward
• We offer a hybrid work environment with Tuesday, Thursday and one other day per week in office, or as required subject to business needs

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity and welcomes all applicants including but not limited to: all religions and ethnicities, LGBTQ2s+, BIPOC, persons with disabilities and all others who may contribute to the further diversification of ideas. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.