Business Analyst, Customer Operations (Starlink)

BUSINESS ANALYST, CUSTOMER OPERATIONS (STARLINK)

Starlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. As an early member of the Starlink Customer Operations department, you will be responsible for analyzing data about Starlink customers and translating it into reporting, recommendations, and tooling to improve both our customers' experience and internal Starlink program operations.

RESPONSIBILITIES:

• Conduct analyses (SQL queries, other methods) that identify issues and opportunities impacting our customers, including actionable recommendations that quantifiably change outcomes
• Integrate with all levels of the business to understand current workflows and identify systematic gaps; help rapidly answer tactical business questions through analytical frameworks
• Define and develop department-level metrics and associated dashboards that quantify the health of our operation and influence change
• Develop automation that mitigates business risk or creates efficiencies within Starlink Customer Operations and across functions
• Own data integrity, tool maintenance, and reporting quality for the Starlink Customer Operations team
• Train internal users and leaders on dashboard and tool usage, assist in troubleshooting
• Improve data capture for future Customer Operations use cases, tracking and identifying front-end requirements collaborating with software development teams on table development
• Support new market launches, continuous improvement, and larger cross-functional strategic initiatives

BASIC QUALIFICATIONS:

• Bachelor's degree 
• 2+ years of experience in reporting and analytics within customer operations, manufacturing, quality, human resources, purchasing, operations, cost accounting, supply chain management, or consulting
• 1+ years of experience with SQL and creating/managing dashboards using data visualization tools (e.g. Tableau, Power BI, Looker)

PREFERRED SKILLS AND EXPERIENCE:

• Bachelor's degree in business, supply chain, management information systems, computer science, engineering, or economics
• 1+ years of experience with scripting languages (i.e. Python, R)
• SQL proficiency (i.e. advanced joins, views/table distinctions, and basic query optimizations)
• Advanced understanding of database structures, query optimizations, ETL development
• Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced, rapidly changing environment
• Strong project management and self-directed prioritization skills
• Exceptional ability to communicate technical concepts to non-technical audiences at all organizational levels
• Ability to develop and maintain strong relationships across disciplines and with multiple levels of management
• Experience working with customer operations teams and tools (e.g. ticketing, account management, communications tools)

ADDITIONAL REQUIREMENTS:

• Position may involve long hours and weekend work as needed
• This position may require travel between our sites to support Starlink Customer Operations