Business Analyst

Business Analyst

About Convr: Convr is an AI underwriting, data, and intelligent document processing workbench that drives world-class customer experiences. It delivers premium growth, insights and efficiency for commercial P&C insurance organizations of all sizes, including many top carriers, MGA's, Brokers and Reinsurers.

Founded in 2016, Convr is solving the greatest challenges of commercial insurance organizations. With rapid advancements in technology, Commercial Insurance Carriers, MGA’s, and Brokers are falling short on technology enablement and efficiency deliverance.  Outdated business processes, inaccurate data and technologies are holding them back from elevating and delivering on better customer experience. In addition, this is adding time and costs to doing business, increasing expense ratios and manual entry errors.

With Convr, commercial P&C insurers manage the underwriting process from submission to quote with an on-demand software platform with its purpose-built Artificial Intelligence decisioning engine, empowering them to make better decisions, faster. Our vision is to transform the world through data, discovery, decision, and we do that today by empowering commercial insurers with a core underwriting management solution enabling a frictionless experience, delivering superior performance, optimal efficiency, and world-class customer engagement from submission to quote. You can make a difference in the commercial and property insurance industry by joining and leading to digitally transform commercial insurance with modern AI.

Role Overview: As a Business Analyst, you will play a critical role in driving the successful activation and adoption of Convr UWWB for our customers. This is a high-impact, customer-facing role that sits at the intersection of underwriting operations, technology, and customer success.

You will act as the primary translator between customer underwriting workflows and Convr’s AI-powered platform, ensuring that customer requirements are accurately captured, configured, and delivered. In addition to business analysis responsibilities, you will serve as a trusted partner to customers—guiding them from onboarding through go-live and supporting long-term adoption and value realization.

Success in this role requires a strong understanding of underwriting processes, excellent stakeholder management skills, and the ability to drive execution across internal and external teams.

What You'll be Doing

Requirements & Solution Design

• Serve as the primary bridge between customer business needs and Convr’s technical teams.
• Elicit, document, and translate underwriting workflows and requirements into clear business and technical specifications for the Convr AI platform.
• Ensure requirements align to customer pain points and desired business outcomes.

Platform Activation & Implementation

• Partner closely with Professional Services and Engineering to configure and activate the Convr Underwriting Workbench based on customer-specific underwriting needs.
• Validate that underwriting rules, workflows, and AI-driven decisioning are accurately implemented and fully functional within the platform.
• Support implementation activities through go-live, ensuring readiness and minimizing risk.

Customer Success & Adoption

• Work closely with Customer Success Manager for assigned customers
  • During onboarding and deployment.
  • Drive platform adoption by ensuring customers understand how Convr supports their underwriting goals and day-to-day workflows.
  • Proactively identify risks to adoption or satisfaction and work cross-functionally to address them.

Stakeholder & Project Management

• Manage communication and alignment between customer business stakeholders and internal technical teams.
• Track milestones, dependencies, and deliverables using Excel and established project management practices.
• Identify and resolve blockers, set expectations, and keep implementations moving forward.

User Acceptance Testing (UAT)

• Plan, coordinate, and lead UAT sessions with customer stakeholders.
• Document defects, gaps, and enhancement requests, and partner with internal teams to ensure issues are resolved prior to go-live.
• Confirm customer sign-off and readiness for production deployment.

Experience Requirements

• Bachelor’s Degree required (preferably in Business Administration, Computer Science, Information Systems, or a related field).
• Underwriting Domain Expertise: 3–5 years of experience in the Commercial P&C Insurance industry. You should have a deep understanding of the underwriting lifecycle (submission to quote) and common pain points for underwriting teams.
• Technical Business Analysis: Proven track record of eliciting complex business requirements and translating them into technical specifications, preferably for a SaaS or AI-powered platform.
• Experience managing or supporting the implementation of enterprise software. You should be comfortable navigating the "Go-Live" phase and managing User Acceptance Testing (UAT).
• Exceptional communication skills with the ability to lead meetings and workshops with both executive stakeholders and technical engineering teams.
• Advanced proficiency in Excel (for data mapping and tracking) and experience with project management tools (e.g., Jira, Asana, or Monday.com).
• Start-up/Growth Mindset: Ability to thrive in a fast-paced environment where processes are being built and refined in real-time.

Benefits & Compensation

• Remote work opportunities
• Flexible Paid Time Off
• Company Paid Holidays
• Insurance Coverage (medical, dental, vision, short-term & long-term disability, life insurance, and accident coverage)
• 401K
• Paid Parental Leave
• The final compensation will be determined based on factors such as location, experience, education, skills, and industry knowledge.

Why Join Convr? Joining our team means becoming a vital part of a high-growth, entrepreneurial mission to redefine the commercial insurance industry. We’ve traded corporate silos for radical transparency and a shared ownership mentality, ensuring that every voice is heard, and no one is just a number. We believe in the power of flexibility because we know life happens, and we empower our people with the autonomy to maintain a genuine work-life balance. As a team of experts striving for excellence, we will challenge you to develop your career and sharpen your craft alongside passionate colleagues who are committed to your success as they are to our collective impact.