Business Analyst - Call Center Customer Service

Are you a business analyst who thrives in a challenging, energetic, and fast-paced environment? If so, DSI could be a great fit for you! DSI is a sales enablement company with an immediate career opportunity for a motivated individual to fill one of our key roles as a Business Analyst.

As a Business Analyst, you will draw business insights from data through complex analysis, mining, and visualization. You will learn to understand the nuances of our business and ensure that we capture, report, and act on data related to our customers and our operational performance to drive business impact.


About DSI

DSI is a family-owned company that has been in business since 1984. We provide enhanced value that delivers results for our clients and partners; through sales management, marketing assistance, hardware logistic solutions, immersive training, engineering expertise, and proprietary software solutions.

We believe that relationships are the most important part of our business. Whether it’s mobility, broadband, video, commercial, residential, Lodging & Institutions, Multi-Dwelling Units, or all; we are a one-stop solution to help sales partners uncover growth opportunities.

Key Responsibilities

  • Monitor, analyze, and interpret data related to your assigned business channel
  • Create interactive data visualizations that allow the business leaders to adjust quickly to performance and trends
  • Collaborate with team members to track initiatives and provide campaign-based results
  • Present and deliver valuable insights and findings to business leaders
  • Identify changes in business and prove/disprove underlying reasons for change using analysis
  • Troubleshoot, filter, and clean data by reviewing reports and performance indicators to locate and correct problems (ETL)
  • Analyze and track KPIs by partner and campaign
  • Review order entry metrics and track compliance
  • Identify and define new process improvement opportunities
  • Build dashboards to aid our internal team in managing partner accounts and to be shared externally with partners

Requirements

  • Bachelor’s degree preferably in business, finance, economics, math, marketing, or equivalent combination of education and experience
  • 3-5+ years of relevant experience
  • Previous experience using Domo or Tableau preferred
  • Previous experience in the wireless or telecommunications industry a plus
  • MUST be proficient in Excel (VLOOKUP and PivotTable)
  • Knowledge of and experience with reporting databases and data governance including SQL and ETL frameworks
  • Strong technical skills and creative thinking to solve problems and make real-time decisions
  • Passion for detail and ability to complete complex tasks
  • Action orientated - must show initiative, problem solve, and investigate
  • Ability to work independently while also being a strong team player
  • Client-focused with a high degree of professionalism, motivation, and initiative
  • Effective verbal and written communication skills
  • Openness to adapt and receive feedback from both management and partners

Benefits

  • Medical, Dental & Life insurance are available on the first day of the month following your first day of employment – no extended waiting period
  • 401k Plan with employer matching
  • Paid vacation and personal/sick days and bereavement time
  • Employee Profit Sharing Program
  • 50% AT&T wireless discount

On June 11, 1984, Diamond Systems Incorporated was founded by three entrepreneurs from Des Moines, Iowa with the hopes and dreams of starting up a company that was dedicated to serving dealers with quality customer service and convenience. This is accomplished through individualized service, strong product offerings, a fast and efficient delivery system, instant access to information via the DSI website, and a dedicated Sales Representative helping you every step of the way. 40 years later, DSI Systems is the largest distributor of satellite equipment and accessories."DSI Systems is dedicated to the independent retailers we have served over the past 40 years. We continually strive to add new categories to our line-up for ease of purchasing from one distributor while also helping retailers become more profitable by offering more to their consumers. The independent retailers are truly what drives the DSI family, and we thank you."Doug Robison, President, and CEO of DSI SystemsBenefits of working at DSI Systems Competitive salary that meets or exceeds industry standards Potential for growth, we prefer to promote from within! Medical, Dental & Life insurance are available on the first day of the month following your first day of employment 401k Plan and employer contributions Paid vacation and personal/sick days Bonus Programs Employee Profit Sharing Program And much more!Are you ready to join the team? Apply today for one of our open positions below. DSI also offers many opportunities in the indirect dealer space for vendors. We offer competitive advantages for our dealer partners and the products they sell, both commercial and consumer. We partner with our dealers on many levels: sales management and execution, product and offer training, marketing expertise, software solutions, engineering and warehousing and logistics. We are dedicated to serving dealers with quality customer service and convenience. This is accomplished through individualized service, strong product offerings, a fast and efficient delivery system and Territory Managers across the country to help you grow your business. To begin a working relationship with DSI, retailers are invited to call (800) 888-8876 or visit DSI at www.dsisystemsinc.com.

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