Business Analyst (All-levels)

Overview

Momos is a rapidly growing startup headquartered in San Diego and Singapore, building AI for customers at every location. Momos works with leading enterprise multi-location brands and QSRs globally, such as Firehouse Subs, Shake Shack, and Baskins Robbins, and powers the entire customer stack with AI for 20,000 locations globally.

At Momos, our core principle is putting restaurants at the forefront of everything we do. Since day one, we have embedded the valuable feedback and input from our restaurant partners into our company culture and product design. This collaborative approach has been instrumental in creating a solution that truly meets the needs of the F&B industry. Today, we are proud to be trusted by over 2000 restaurants globally. If you have a passion for food and want to work for a mission-driven company that is actively shaping the future of the F&B industry, we would be thrilled to have you join our team.

The Role

We are seeking a Business Analyst to transform data into clear, actionable insights for both internal teams and customers. You will develop reporting systems, design dashboards, automate analyses, and deliver narrative-driven recommendations that improve product, operational, and commercial performance.

This role works closely with cross-functional teams — including Product, Data Engineering, Marketing, Sales, and Operations — to establish scalable analytics foundations and demonstrate measurable ROI for our customers.

Key Responsibilities

1. Insights & Reporting

Build executive-ready dashboards and business reviews that highlight trends, opportunities, and recommendations.
Conduct recurring analyses to measure performance, customer behavior, and market movements.
Develop market and competitive intelligence to support strategic decision-making.

2. Analytics Automation

Automate workflows for reports and presentations, standardizing templates and visual frameworks.
Manage secure data delivery pipelines (S3, Snowflake, Google Sheets, scheduled CSVs).
Establish reusable playbooks for internal and client analytics delivery.

3. Product, Growth & Operations Analytics

Define and track key product metrics, adoption funnels, and retention cohorts.
Partner with Growth and Sales to analyze pipeline performance, pricing, and conversion drivers.
Collaborate with Marketing to measure campaign ROI, attribution, and customer engagement.

4. Data Quality & Collaboration

Maintain QA checks and alert systems to ensure reliability of data pipelines.
Work with Data Engineering to build analytics-ready datasets and scalable infrastructure.
Support regional and functional teams with ad-hoc analysis and reporting requests.

5. Communication & Enablement

Translate complex analyses into clear, business-focused recommendations.
Establish standardized KPI frameworks and data visualization templates.
Drive insight adoption by embedding metrics and recommendations into daily workflows.

Requirements

Ideal Background:

We welcome applicants across levels — from Junior to Senior Business Analyst — who demonstrate strong analytical thinking, curiosity, and the ability to translate data into impact.

• Bachelor’s or Master’s degree in Business Analytics, Economics, Statistics, Computer Science, or a related quantitative field.
• 1–5 years of experience in analytics, business intelligence, consulting, or revenue operations.
• Solid proficiency in SQL for querying and transforming large datasets.
• Experience with data visualization tools such as Tableau, Power BI, or Looker.
• Strong analytical storytelling and presentation skills; ability to communicate clearly with technical and non-technical audiences.
• Familiarity with cloud data platforms (Snowflake, BigQuery, Postgres, AWS) and spreadsheets for automation.
• Highly organized, detail-oriented, and comfortable working in a fast-paced, cross-functional environment.

Nice to Have

• Experience with Python, dbt, or Airflow for automation.
• Exposure to A/B testing, causal inference, or marketing attribution modeling.
• Background in F&B tech, multi-location retail, or Adtech.
• Familiarity with Generative AI for insight summarization or narrative generation.

Location

• Ho Chi Minh city, Vietnam

Benefits

• Private medical insurance 
• Paid time off and flexible working culture 
• A dynamic and inclusive company culture
• Access to the latest technology and tools for personal development
• Comprehensive onboarding program for new employees
• Employee recognition programs for outstanding performance
• A supportive environment that encourages innovation and creativity

Cultural Values

• Mission-driven and fast-paced, entrepreneurial environment.
• A collaborative and flat company culture.
• Comprehensive private health insurance.
• Discretionary trips to visit teams/ offices in the region.
• Cross-cultural team bonding/networking.
• Love Food? Join our Team!

About Us

Momos is the growth platform for F&B, founded in 2020, by food tech experts from Grab, Uber, Microsoft and Intuit. With our cloud-based marketing and analytics tools, restaurants are able to harness their data across all their online channels and can focus on maximizing their growth. Momos works with organizations of all sizes, from your local coffee shop to the largest restaurant groups in the region, helping them manage and grow their entire business.

To learn more, visit www.momos.com

Equal Opportunity

Momos is an equal opportunity workplace where we embrace diversity and different cultures. We started as an international Company, and know that building an organization with different experiences, thoughts and opinions allows our team to grow and excel.