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Makro PRO

Business Analysis Manager

Bangkok , Thailand
full-time

AI overview

Manage high-impact projects and deliver deep business analysis to drive omnichannel retail growth through strategic initiatives and data-driven insights.

This role is responsible for managing high-impact projects and delivering deep business analysis to accelerate omnichannel retail growth. It combines PMO discipline, commercial insight, and structured storytelling to support leadership with actionable recommendations and process improvements.

Key Responsibilities:

Project & Program Management

  • Lead a portfolio of strategic initiatives such as new concept launches, pricing strategies, product development, and category revamps, ensuring alignment with commercial and financial targets.
  • Develop and track integrated project plans, budgets, and KPIs; proactively identify risks, manage dependencies, and present mitigation plans.
  • Coordinate across commercial, operations, technology, finance, and legal functions to consolidate plans, resolve issues, and maintain progress visibility.
  • Prepare and present leadership updates and SteerCo materials with data-backed insights, highlighting risks and proposing remedial actions when needed.

Business Analysis & Insights

  • Conduct detailed analysis across sales, margin, pricing, assortment, promotions, customer segments, and marketing programs to identify growth opportunities and risks.
  • Design reporting frameworks and dashboards using Power BI, SQL, and Excel that convert complex data into actionable insights.
  • Lead weekly business reviews with category managers to identify performance gaps, analyze root causes, and recommend corrective actions.
  • Build business cases and scenario models to support investment decisions and growth initiatives.

Process & Change Management

  • Redesign and optimize commercial processes, working with technology and category teams to improve efficiency and reduce cycle times.
  • Standardize governance tools and templates (charters, BRDs, RACIs, SOPs) to ensure consistent project execution.
  • Support adoption of new tools and processes by leading workshops, training sessions, and stakeholder engagements.
  • Develop clear, concise management presentations with data-driven insights and practical recommendations.

Requirements

  • 5–8 years of experience in consulting or top-tier corporates, with exposure to strategy, commercial operations, or transformation.
  • Bachelor’s degree in Business, Finance, Engineering, or related field; MBA preferred.
  • At least 3 years of experience in structured project or program management.
  • Strong problem-solving ability with proven experience presenting to senior executives.
  • Proficiency in PowerPoint, Excel, and Word, with strong analytical capability in SQL, Python, and BI tools such as Power BI or Tableau.
  • Familiarity with project management and governance tools such as Jira, Confluence, MS Project, or Smartsheet.
  • Professional certifications such as PMP, Agile/Scrum, or Six Sigma are preferred.
Makro PRO

MakroPRO is an exciting new digital venture by the iconic Makro. Our proud purpose is to build a technology platform that will help make business possible for restaurant owners, hotels, and independent retailers, and open the door for sellers by bringing together the best talent to transform the B2B marketplace ecosystem in Southeast Asia Curious. Growth-mindset. User-obsessed. We search for talented people who each bring unique skills and behaviours that will help us build Southeast Asia’s next unicorn. Whether you’re in tech, marketing, finance or client/seller-facing roles, our people bring relentless passion, fast learning and a culture of innovation to every dimension of their work. Every member of our team is open to new perspectives, willing to navigate uncertainty and brings humility and radical candour to the table at all times We are bold, energetic, and thoughtful – grounded in our purpose and family culture, while driven by our passion for digital innovation. Our company is 70% technology, 20% retail, 10% logistics, and 100% heart. Every day, we use leading-edge technologies to understand and help food retailers, hotels, restaurants, caterers, and other businesses big and small navigate supply chain complexities and achieve their goals But the best technology needs to be driven by passionate talent. Aspiring professionals who share our belief in collaboration, diversity, and excellence – those willing to think big, redefine what’s possible, and put customers at the center of their work In return, our commitment to you is to offer a workplace like no other, where ideas can thrive and individuals can be themselves, where colleagues support each other and talent is fairly rewarded, where growth and learning opportunities are the norm not the exception, and where your career can reach new heights

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