Builder Relationship Specialist

Kiavi is one of the nation’s largest private lenders to residential real estate investors (REIs). We harness the power of data & technology to offer our customers a simpler, more reliable, and faster way to access the capital they need to scale their businesses. 

Formerly known as LendingHome, we’re committed to helping REIs revitalize the approximately $25 trillion worth of aged U.S. housing stock to provide move-in ready homes and rental housing for millions of Americans across the country.

Combining our technology and industry expertise, Kiavi has grown to a team of over 500 and has won many awards over the years including Forbes Fintech 50, Finovate Awards, Best Digital Mortgage Platform, Fast Company’s Most Innovative Companies, and many more. 

• Loans Funded: $30 billion in loans funded
• Homes financed: 100,000+ projects funded for our customers across the country
• Geography: 49 states + D.C. where we lend to REIs so they can revitalize neighborhoods
• Employees: Over 500 employees with competitive benefits and perks

This position can be based remotely in any of our approved hiring regions. Our hybrid distributed workforce philosophy allows us to find the best talent in the country and build diverse teams, while allowing our colleagues to work from the location that works best for them. 

Identity Verification Notice: To ensure the security and integrity of our hiring process, all candidates are required to complete a secure identity verification. This process uses biometric and device validation to confirm identity and liveness. All data is handled securely in accordance with our privacy policy.

The Team: 

Kiavi Construction Lending is growing and we are looking to add an exceptional team player to help grow our business.   The Builder Relationship Specialist will play a key role as a member of the Originations Team by providing exceptional service to on-board new Builders and their loans.   The Builder Relationship Specialist will be client facing, and will have a great knowledge of the Kiavi operating system and workflow.   Using Kiavi’s industry leading technology, this person will work closely with the loan originator, underwriting and closing teams to obtain all the required documentation to approve and close a Builders loan(s) with Kiavi.  

Additionally, The Builder Relationship Specialist, will maintain a relationship with the Builder, helping to grow Kiavi’s targeted walletshare, additionally, they will monitor the Builder’s financial condition and Kiavi portfolio, creating a deep understanding of the Builder’s business, financial capabilities and business strategy. 

The Role:

As a Kiavi Builder Relationship Specialist you are responsible for managing, retaining and growing business relationships with deeply experienced real estate investors in targeted markets. These efforts include, but are not limited to:

• Managing the loan origination process for Builder Accounts
• Growing account production, in partnership with the Head of Originations - Construction Lending. 
• Acting as point person for all borrower communications with established relationships 
• Providing a white glove service experience on every loan
• Working with internal and external parties, to create a smooth process for underwriting, closing and monitoring the Builders loans. 
• Delivering a seamless relationship handoff to Kiavi’s Feasibility and Fund Control team.

 The Responsibilities:

• Main advisor and point of contact for Builder clients throughout the entire origination process and draw process 
• Qualify a Builder’s loan to ensure a strong fit with Kiavi's Construction loan products
• Onboard new Builder clients
• Analyze loan applications, collect essential documents and obtain third party reports.
• Obtain required borrower and project documents and essential information and answer customers’ questions relating to required documents.
• Reviewing and analyzing documents against our credit policy, with the goal of obtaining an underwriting decision and closing.
• Identify potential roadblock(s) or credit policy alignment issue(s), and work with Construction Lending management to resolve and improve the issue(s). 
• Contribute to cross-functional projects or assigned initiatives as needed. Examples may include: testing new systems, procedures, or credit policies, functioning as power user, training or mentoring new hires, data and reporting, etc

Requirements:

• 3 years of sales, account management or loan processing experience required. 
• 2 years of construction lending or similar mortgage experience. 
• Demonstrated ability to keep organized in a fast paced environment
• Ability to adapt in a dynamic and growing organization
• Experience in formulating and presenting solutions based on customer needs
• Proven ability to manage multiple projects at a time while demonstrating strong attention to detail
• Excellent communication skills both internally (within the company) and externally (with clients)

Kiavi takes a market-based approach to pay, and pay may vary depending on your location. Work locations are categorized into one of three tiers based on cost of labor for that geographic area. These ranges may be modified in the future.

Region 1 - $55K to $82K + $37,500 commission + benefits

Region 2 - $49K to $74K + $37,500 commission + benefits

Region 3 - $47K to $70K + $37,500 commission + benefits

To find a location’s tier, please refer to https://kiavi.com/compensation. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries. Within the range, the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific base pay range for your preferred location during the hiring process. Please note that the pay range listed above reflects the base salary only, and does not include the target value benefits.

Benefits and Perks 

• Medical, Dental, and Vision Insurance: Kiavi offers free employee-only coverage for medical, dental, and vision plans. Dependents receive a heavily discounted premium, competitively placed in the 90th percentile for cost.
• Health Savings Account (HSA): For those enrolled in a High Deductible Health Plan (HDHP), Kiavi provides an annual employer contribution to HSAs: $1,000 for individual coverage and $2,000 for dependents.
• Disability and Life Insurance: Immediate access to short-term and long-term disability insurance, as well as group life and AD&D insurance, with coverage at 1x annual salary.
• Remote Work Policy: Kiavi supports working remotely for day to day activities for most roles and occasionally may ask employees to gather in person for key meetings, training, team building etc. For remote workers, Kiavi offers a one-time office setup reimbursement of up to $500 and a monthly $85 stipend for internet and phone expenses. For in-office workers, Kiavi offers employer contributions to commuter benefits account, either for parking or public transportation.
• Flexible Time Off: Employees are empowered to manage their own time off, with no strict limits, as long as it's approved by their manager.
• Paid Leaves: Up to 8 weeks of paid leave for medical or caregiver purposes, and 12 weeks of paid maternity/paternity leave. Short-term disability leave is also available for birthing mothers.
• 401(k) & Company Match: A 401(k) plan managed by Fidelity, with Kiavi matching 100% of contributions up to 3% of compensation or $8,000 (whichever is less). All employer contributions are immediately vested.

Protect yourself from recruitment scams:

• If you are offered an interview or a role with Kiavi, this will be communicated with you through email, via an official email address ending in @kiavi.com or @lendinghome.com. 
• You will never be asked for payments of any kind during the process.
• We also never communicate with candidates via Whatsapp at any point during the recruitment process. 
• We won’t ask for personal information or data via text message. If you have any concerns regarding how genuine a text message is, please contact your recruiter.
• You can find our official Kiavi careers page here. We advise you to check that the page details and website addresses match if you have any concerns.

Kiavi is an Equal Opportunity Employer
San Francisco Fair Chance Ordinance Police Code, Article 49

We use E-Verify to confirm the identity and employment eligibility of all new hires.