Brand Protection, Enforcement & Operations Specialist

OVERVIEW

The Brand Protection Specialist – Investigations & Operations supports our global brand protection efforts by coordinating offline counterfeit investigations, managing test buy operations, and maintaining accurate case tracking systems. This role works closely with investigators, enforcement partners (including Customs and local law enforcement agencies), and internal stakeholders to ensure enforcement activity is organized, actionable, and aligned with strategic priorities. This role is well-suited for someone with experience in operations, investigative support, legal enforcement coordination, and vendor management. Candidates should bring strong organizational skills, operational discipline, and the ability to manage multiple workflows simultaneously. Experience in a fast-paced, cross-functional environment is highly valued. This role offers exposure to global enforcement coordination and collaboration across legal and brand teams. It’s an opportunity to grow your career in brand protection while contributing to enforcement actions that drive real-world impact. This role is primarily remote, with periodic travel to the Los Angeles area for in-person collaboration.

RESPONSIBILITIES

• Support and coordinate offline enforcement efforts, including test buys in global markets
• Collaborate with field investigators and enforcement partners to ensure timely, complete, and well-documented execution
• Conduct research to support case development and flag relevant leads for escalation
• Maintain case tracking systems, ensuring investigation updates, status changes, and enforcement outcomes are accurately documented
• Assist in compiling case summaries, data logs, and investigation status reports
• Partner with online enforcement team to convert digital insights into actionable offline investigations
• Coordinate with legal and compliance teams to improve operational processes, streamline communication with enforcement partners, and develop enforcement priorities and escalation strategies
• Support onboarding of new investigators and provide documentation to align them with program expectations
• Assist in identifying process improvements related to investigation workflows and global monitoring and enforcement

QUALIFICATIONS

• 2–4 years of experience in brand protection, investigations, legal operations, compliance, or an operational enforcement support role
• Strong project coordination and organizational skills; ability to manage timelines and vendors across multiple investigations
• Familiarity with counterfeiting trends and how brand abuse manifests in physical or online-to-offline channels
• Clear communicator with the ability to organize and escalate relevant case information
• Experience maintaining or contributing to structured tracking systems (e.g., spreadsheets, Airtable, and case management platforms)
• Experience supporting field enforcement operations, managing test buys, and coordinating vendor activities
• Background working with investigative partners and law enforcement partners on domestic and cross-border enforcement programs
• Strong working knowledge of Excel or other tracking/reporting tools or software
• Familiarity with legal documentation or compliance support functions

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