Brand Experience Manager

This is a key role in shaping how people experience the Virgin brand across a wide range of touchpoints – from digital to physical, customer to colleague, and everything in between. This role helps ensure Virgin’s bold, human and purpose-led brand is consistently felt across the Group’s diverse portfolio of businesses.

This is a hands-on role, combining creative thinking with practical delivery, and working closely with senior brand experience leaders to translate brand principles into meaningful, real-world experiences.

Our Virgin Family

Join the Virgin Group – a diverse collective driving change, enhancing customer experience, and having a blast. We're daring, disrupting industries from finance to space, united as part of the Virgin Family.

Virgin Management, the heart of Virgin, nurtures the brand globally. Our diverse, 180-strong team in London and New York, supports every facet of the Virgin family, including Virgin Unite, our entrepreneurial foundation, and Virgin Start-Up, empowering UK entrepreneurs. Working in synergy with various Virgin entities globally, our interests are as diverse as travel, health, music, media, finance, and space. Our unique work culture and commitments to purpose & sustainability unite us.

We’re a huge brand, but not a huge team, which means we take a hands-on approach while thinking strategically. Everyone rolls up their sleeves to get things done, making it an exciting and collaborative place to work.

Tell me more

• Support the delivery of brand and customer experiences across Virgin’s diverse portfolio, working on both live projects and emerging opportunities.
• Collaborate closely with other Virgin companies to help translate the Virgin brand into meaningful, human experiences.
• Contribute to experience thinking across customer journeys, touchpoints and moments that matter – balancing creativity with practicality.
• Take ownership of smaller brand experience projects, from early thinking through to delivery, with support and guidance from senior team members.
• Work collaboratively within a growing team, helping to shape ways of working as the brand experience capability continues to build out.

What you’ll need

• Experience in brand, customer experience, service design or a related field.
• Practical experience working on customer or brand experiences, ideally within a consumer-facing environment.
• A balance of creative thinking and technical know-how, with the confidence to turn ideas into real-world outcomes.
• A strong understanding of customers and their mindset, with a natural curiosity about what makes experiences meaningful.
• Excellent collaboration and communication skills, with the ability to build relationships across different teams and levels of seniority.
• Experience across sectors such as travel, leisure, hospitality, entertainment or wellbeing would be a real plus.

The extra details

Interested in this role? The first stop on your journey with us will be creating your Vizzy profile. After you register your interest, we'll slide into your inbox with your exclusive Vizzy link – your golden ticket to showcasing why you're our Brand Experience Manager superstar.

Role type: Permanent
Location: London hub (approx. 3 days per week) & your home space
Salary: £54,000 - £68,000 plus bonus - We're putting our salaries out there for everyone to see - no smoke and mirrors, just honest numbers. We'll offer a salary that matches your skills, always aiming for room to grow.
Working hours: Full time - We embrace flexible working. Let us know what hours empower you to be at your best both professionally and personally, we’ll try to find a perfect match for you and us.
Benefits: Buckle up for an adventure with Virgin! Our benefits package isn't just a list – it's your ticket to an extraordinary career and life. Think unlimited leave for your globe-trotting dreams, a “Screw it, let’s do it” pot to enjoy being you, and a learning budget to fuel your curiosity. We’ve got your back with top-notch health care, family support that goes the extra mile, a generous pension with up to 10% employer contribution, life insurance, and the option to go electric through our EV scheme. From flexible volunteering to investing in your future, we’re not just offering a job – we’re inviting you to join a community that celebrates your whole self.
Closing date: 25 February 2026

Some of the attributes that define a Virgin person just can’t be quantified in words. We pride ourselves on welcoming people from all walks of life, with all sorts of skill sets. Most recently, we successfully campaigned to add ‘Dyslexic Thinking’ as a skill on LinkedIn. We truly value passion for Purpose and Sustainability, welcoming creative thinkers and innovators. Any uniqueness is a strength and will be considered an asset to our workforce. If there is something you would like us to consider, to tailor the hiring process to the way you work best, please don’t hesitate to let us know. 

Ready to turn your career into the ultimate adventure? Virgin's got the map, the compass, and the crew. Your great adventure awaits!