Brand and Community Manager

Required Skills

• Exceptional written communication skills with the ability to simplify complex information
• Strong understanding of brand strategy, positioning, and storytelling
• Strong sense of brand voice, tone, and audience awareness
• Proven experience maintaining and scaling a brand across multiple channels
• Experience managing and growing online communities
• High attention to detail with a strong eye for consistency and quality
• Highly organized, proactive, and comfortable owning communication without being prompted
• Naturally engaged, visible, and responsive
• Calm, thoughtful, and confident under pressure
• Confident giving feedback while collaborating respectfully
• Ability to balance creativity with commercial impact
• Experience of using AI Agents and implementing and building AI tools and Agents

Experience and Education

• Bachelor’s degree in Marketing, Communications, Branding, Business, or a related field (or equivalent practical experience)
• 3–5+ years of experience in brand, community, marketing, or communications roles (SaaS or digital products strongly preferred)
• Hands-on experience managing brand standards across web, product, campaigns, social, email, and community platforms
• Proven experience communicating updates, timelines, or announcements to a customer audience
• Experience moderating or leading an online community (SaaS, ecommerce, or creator-focused products strongly preferred)

Location: UK, London/Hybrid

Salary: 40k pa GBP/ $55k pa - 45k GBP/$62k pa

Learn More About ThriveCart:

Our team thrives on collaboration, innovation, and continuous growth. We foster an open environment with regular knowledge-sharing sessions and encourage active participation in shaping the platform. Our values include:

• Commit to Excellence – We believe in delivering high-quality work and continuous improvement.
• User-Focused Problem Solving – Every design should contribute to solving a real problem for our users.
• Team Collaboration – We work better together, valuing input from every team member.
• Growth Mindset – We embrace challenges as opportunities to learn and grow.