Branch Support Manager

At SFMC Home Lending, our unique values serve as a compass for our actions and are the foundation of our culture.

• We promote innovation and are purposefully dynamic in our growth processes. We change, not just for the good of ourselves, but for the good of everyone involved.

• We hire people with the ability to think creatively, who use inspiration and imagination to solve problems by looking at them from unexpected perspectives.

• We hire people with the ability to question assumptions and offer solutions that seem impossible; take calculated risks; take what might be seen as a problem and turn it into an opportunity; are able to bring paradigm shifts in product, processes or systems because of their thoughts and new ways of thinking; give feasible ideas and not just tangent thoughts.

SFMC Home Lending is currently hiring for a Branch Support Manager.

The Branch Support Manager is responsible for ensuring that the branch/team processes and role functions are executed optimally in those branches without in-branch processing. They will have direct management of assigned direct reports in regard to staffing, training, performance appraisal, corrective action, policies and procedures, company products, and compliance with state and federal regulations and company policies. Duties include:

• Managing the Contact to Contract to Closing systems.
• Serving as a liaison between Referral Partners, Loan Officers, LOA’s, Corporate Processing, Underwriting, Operations, Sales, and Post-Closing as part of monitoring the branch pipeline.
• Directing and overseeing the daily operations and workflows of direct reports, including individual pipeline management, overall production, quality, resolving daily file issues and providing detailed instructions.
• Assist with the training and development of LOA’s within the branch.
• Working on long-range projects, process improvement and communicating updates as appropriate.
• Other duties as assigned by leadership.

Requirements

• 3+ years of mortgage experience, including all areas of the loan process and process improvement, as well as a thorough knowledge of FHA, Conventional, VA and USDA product financing.
• 3+ years of previous management experience is strongly preferred.
• Bachelor’s Degree is preferred

Skills:

• Strong written and verbal communication skills with the ability to communicate effectively with a diversity of audiences.
• Big picture vision with the ability to simultaneously see the incremental steps necessary to achieve goals.
• Proven ability to influence and manage strong personalities to achieve results without hierarchal authority.
• Demonstrated problem-solving ability.
• Strong planning and organization skills, to include identifying strategies, setting priorities, goals and work schedules, creating and implementing action plans, monitoring/tracking progress, and evaluating progress and results.
• Must have attention to detail and customer service focus.
• Ability to manage multiple priorities in a fast-paced, dynamic environment with strict time requirements.
• Proficient with MS Office, with a knowledge of industry automation and software.
• High level of integrity, ethics, discretion and professionalism in handling confidential and sensitive information.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Wellness Resources