Branch Supervisor

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

This position reports to the Hub Manager

Purpose of this role : 

• Oversee the timely, efficient, and effective operations of delivery drivers
• Manage drivers and delivery systems to optimize performance and reporting
• Ensure smooth communication and information flow related to parcel loading, delivery, and system issues
• Ensure adequate staffing and efficient deployment for daily operations
• Uphold operational standards, resolve delivery queries, and manage returned goods
• Ensure compliance with safety, security, and company policies
• Maintain vehicles, equipment, and company assets
• Promote company culture and manage staff performance and discipline

Your responsibilities can include:

• It’s primary objectives therefore centres on timelines, efficiency and effectiveness of Drivers
• Managing the drivers and various systems to optimize delivery and reporting
• Ensuring that all reporting relating to various vehicles, last Mile and driving staff is done promptly, accurately and effectively
• Ensuring that the relevant chain of command is updated as soon as possible with any and all relevant information pertaining to the loading and delivery of parcels as well as any system issues encountered
• Ensuring that adequate staff are present and on duty for the daily tasks
• Ensuring that staff are efficiently tasked and effectively deployed
• Ensuring that all operational imperatives are being upheld and that any current or potential blockers are raised quickly and effectively to the correct people
• Ensuring returned goods are collected from Customers and returned to the Returns Department with the correct paperwork
• Ensuring that all queries relating to drivers and deliveries are quickly and effectively resolved
• Ensure that all Drivers sent onto the road have valid Drivers’ Licences and PDP’s
• Ensure that admin staff have access to all relevant data and detail regarding deliveries, staff clocking times, leave etc.
• Ensuring that any changes to deliveries that need to be affected by customers are done as soon as possible, as efficiently as possible with the relevant parties being informed along the way. The system needs to be updated appropriately as well
• Ensure that all driving staff are compliant with all relevant safety and security standards and procedures; as prescribed by the company, as well as all other measures detailed in the Driver’s job description and any other ancillary communication as given from time to tim
• Ensure that all drivers and assistants are correctly dressed in all PPE issued
• Ensure that proper staff leave planning and submissions are done; in line with operational necessities and any other parameters as prescribed by the company
• Ensure that all vehicles, hardware and/or equipment is maintained and looked after and is in good working order. Any deficiencies, need to be reported and investigated immediately.
• Ensure that all due diligence is done in order to ensure the safety of all parcels and equipment within the warehouse area, on the road
• Ensure that all loss of company assets and stock is minimized and that all missing items are afforded the appropriate diligence, in terms of tracing and finding
• Ensure that reports as requested by management are submitted timeously
• Ensure the Various systems are in line with the daily deliveries e.g. Branch Dashboard & Driver Dashboard
• Develop and implement effective and efficient work processes and procedures complying with SOP
• Supervise, coach and develop team
• Implement discipline management and performance management of staff up to the first written warning stage, when necessary
• Driving and promoting the company culture from within, over and above the rules and standards set out in various documents; thus, ensuring a workforce that is committed to excellence and success.

Inbound Operations

• Oversee receiving, scanning, and verification of stock against documentation
• Ensure consolidation of multiple pieces within the multi-grid system for order completeness
• Ensure complete orders are staged accurately in designated sort areas
• Monitor and control receiving discrepancies, damages, and stock integrity
• Ensure all damaged items are escalated timeously via Zendesk
• Maintain accurate system updates and binning processes
• Ensure efficient dock-to-stock turnaround times

Outbound Operations

• Oversee preparation of stock for book-out in line with dispatch requirements
• Ensure accurate booking out of stock according to driver routes
• Supervise loading of vehicles, including large vehicles, ensuring correct allocation
• Ensure all parcels are correctly scanned and assigned before dispatch
• Drive completion of book-out processes by 06:00 to meet dispatch timelines
• Monitor dispatch accuracy, delivery readiness, and fail rate control

Qualifications and experience:

• Matric certificate
• Certificate or qualification in Supply Chain, Logistics, Fleet Management, or similar (advantageous)
• 3 to 5 years’ experience in fleet control or similar supervisory roles
• Strong leadership and team management skills
• Punctuality and reliability
• Excellent analytical and problem-solving abilities
• Ability to work under pressure and meet deadlines
• Good interpersonal and communication skills
• Knowledge of routes and geography
• Competent in computer use and common software
• Administrative skills and attention to detail
• Clean driving and criminal record
• Sober habits and willingness to work overtime as required

Attributes required :

• Ability to lead from the front and motivate a team
• Proficient in managing delivery operations and staff
• Effective in problem solving and decision making
• Strong communication skills, both written and verbal
• Good organizational and administrative capabilities
• Sound understanding of safety, compliance, and vehicle maintenance
• Ability to manage multiple tasks in a fast-paced environment

Why Join TFS:

• Purpose-driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting-edge systems in a fast-paced environment
• Career growth: Thrive in an agile space that champions continuous improvement
• Inclusive culture: Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. 

More than just a job, we offer: 

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.