Branch Operations Supervisor - KC Satrio

Jakarta , Indonesia

AI overview

Ensure seamless operational transaction processes at the Sub-Branch while maintaining high service quality standards from tellers and customer service.
This position is to ensures the operational transaction process of the Sub-Branch, as well as to ensure that tellers and Customer Services have carried out procedures and implemented service quality according to Bank standards. Responsibilities:
  • Manage cash needs for daily operations.
  • Provide Override Authorization for transactions above Teller's & Sundries authority.
  • Maintain and Warkat documents and other valuables in a safe place according to procedures.
  • Ensure there are no defects and report to the Branch Operation Head.
  • Conduct and monitor CIS (Cash in Safe) and CIT (Cash in Transit) IDR currency according to Branch limits.
  • Ensure the teller's end-of-day balance is in accordance with applicable regulations.
  • Ensure that tellers and Customer Services, & Sundries have carried out procedures and implemented service quality according to Bank standards.
  • Willing to be placed in RDTX Square Satrio - South Jakarta
  • Requirements:
  • Preferred education graduates of S1 from all majors.
  • Minimum 1 year work experience in the position of Operation Supervisor in the Banking field.
  • Monitoring & Controlling Teller, Customer Service, & Sundries work.
  • Thorough and has a fast work rhythm.
  • Have good communication skills and are able to operate computers at least Microsoft Office.
  • Have good individual management and leadership skills, especially in delegating tasks, and providing coaching.
  • Amar Bank is a digital banking institution licensed and regulated by OJK, offering secure and reliable fintech-based primary banking services such as savings, deposits, lending, and transfers. With a focus on modern customer experience, Amar Bank is th...

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