Branch Manager (Macau) - Pest Control

Responsibilities:

• Responsible for the formulation and implementation of sales, pricing and operations strategies to achieve branch performance targets
• Accountable for cash collection targets and performance for the business in line with agreed targets and timeframes including DSO
• Formulate and implement marketing strategy and plans to drive sales, conversion and increase market shares
• Drive the customer retention process amongst branch employees to ensure customer care is shared and valued principle across the business
• Manage frontline and office staff on routine operations including but not limited to work scheduling, service performance monitoring, field survey and coaching to ensure excellent customer services are delivered
• Responsible for the achievement of monthly state of service, invoice rate, turnover and productivity KPIs
• Ensure full compliance with the code of conduct, work procedures and local governance
• Enhance staff productivity, create feedback and learning culture
• Work location in Macau

Requirements

• Degree holder with at least 8 years of experience in management, preferably in sales and Marketing
• Prior experience in service industry or sales experience in a consumer or B2B business environment is preferred
• Strong business acumen, mature and meticulous
• Excellent leadership, analytical, problem solving, communication and customer service skills
• Proficient in both spoken and written English and Chinese
• Proficient in MS Office applications including Word, Excel and Powerpoint

Benefits

• 13-month salary
• Dental insurance
• Annual medical check up
• 5-day work week
• Paid Public Holiday
• Annual Leave
• Marital leave
• Medical insurance (Outpatient /Chinese Herbalist & Acupuncture and In-hospital services)
• Offer learning & development and Training program
• Excellent promotion opportunities
• Excellent company culture
• Staff recognition awards