Branch Manager

Who We Are

Cross River builds the infrastructure behind the world’s most innovative financial products. Our technology and capital solutions power payments, cards, lending, and digital asset capabilities that move money safely, instantly, and inclusively — trusted by leading fintechs, enterprises, and disruptors across the globe.

Our mission is simple: to build the financial infrastructure that expands access and opportunity for all. Guided by a culture of collaboration, curiosity, and purpose, Cross River has been named one of American Banker’s Best Places to Work in Fintech year after year. Whether you’re designing code, solving regulatory puzzles, or developing strategy, you’ll join a team where innovation and integrity drive everything we do — and where your work helps shape the future of finance.

What We're Looking For

The Branch Manager will be responsible for the daily operations and overall success of the banking branch. This individual will be responsible for directing all operational aspects of the branch in accordance with bank policies, establishing and updating policies and procedures regarding branch activities, and providing training, coaching, development and motivation for branch staff. The Branch Manager will work closely with various departments to provide the highest level of customer service to clients.

Responsibilities:

• Responsible for the administration, customer service, and efficient daily operation of the branch office adhering to all bank policies and regulatory requirements.
• Coordinate the efficient delivery of deposit services to bank retail and corporate customers.
• Opens/closes various deposit accounts in accordance with bank policies/procedures, BSA/AML requirements and other regulatory/compliance laws.
• Performs required tasks to meet the goals of the Bank’s strategic plan.
• Coaches and supervises branch tellers and new accounts staff in servicing activities.
• Creates and implements training programs for every branch staff member using Human Resource and training guidelines.
• Implements and reviews bank policies and procedures.
• Reviews and approves various general ledger reconciliations relating to cash position and teller processing.
• Identifies possible fraudulent or unusual activity and reports such in accordance with Bank policy.
• Exercises proper dual control when required by Bank policy.
• Performs independent counts or reviews on a surprise basis.
• Assists in the interviewing, and hiring of new tellers and platform personnel.
• Assists in evaluating and preparing branch staff performance reviews.
• Assists in projects as assigned by senior management.
• Adheres to high ethical and professional standards.
• Interacts with customers on a regular basis to ensure satisfaction.
• Resolves customer problems/issues as needed.
• Identify areas that need improvement and propose corrective actions that can enhance business operations.
• Assists all departments as needed.

Qualifications:

• 3+ years of banking supervisory or management experience
• Knowledge of Banking Regulations
• Leadership skills
• Ability to manage and motivate staff
• Excellent organizational skills
• Ability to take responsibility and make decisions
• Ability to manage multiple responsibilities, prioritize and delegate tasks efficiently
• Outstanding customer service skills
• Excellent written and oral communication skills
• Strong attention to detail
• Proficiency in MS Office applications, particularly Excel, Word and Outlook

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Salary Range: $70,000.00 - $85,000.00