Box Office Intern - 2026

The Contemporary American Theater Festival at Shepherd University is welcoming applications for CATF's 2025 Box Office Intern positions. CATF, a summer festival and leading producer of contemporary plays, is dedicated to telling diverse stories and developing new American theater. The festival premieres or produces multiple plays each season in three venues. CATF is committed to supporting the unique needs of new work while fostering an environment of fun and company community. Located 90 minutes from DC, CATF makes its home in one of America's coolest small towns, Shepherdstown, WV.

A member of the Audience Services Team, Box Office Interns will provide radical hospitality and facilitate an exceptional festival experience to all CATF audience members.

Responsibilities include, but are not limited to: 

• Provide excellent customer service both on the phone and in-person
• Process tickets, reservations, and donations in CRM (Spektrix); manage cash, check, and credit card sales
• Perform all tasks at the Will Call desk including distributing tickets, processing in-person sales, managing wait lists, and assisting with all inquiries and complaints from patrons
• Partner with House Manager, house management interns, stage management personnel, and volunteers to ensure the best experience for the audience
• Act as concierge, providing information about dining, lodging, and other activities
• Assist house management in coordinating accessibility services
• Assist concessions, house managers, group leaders, volunteers, and leadership as needed
• Assist in keeping all venue public spaces clean, safe, and organized
• Assist with daily box office reports
• General office duties
• Other duties as assigned

Being a member of the Audience Services Team requires patience, flexibility, collaboration, strong written and verbal communication skills, enthusiasm for working with and assisting the public, attention to detail, and facility with technology. Experience with ticketing software is a plus. Additionally, successful candidates will value and practice Anti-Racist and Anti-Oppressive (ARAO) efforts. Click here to learn about CATF’s ARAO Values.

All staff and interns are provided free air-conditioned housing within walking distance of air-conditioned theaters and work spaces, and free use of the university's gym, pool, and laundry facilities.

Interested applicants should submit a resume, cover letter, and list of three references.

Electronic submissions only, please.

Visit www.catf.org to learn more about CATF and the upcoming summer season.

CATF is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, nationality, ethnicity, Veteran, or ability status. CATF makes hiring decisions based solely on qualifications, merit, and business needs at the time. If you have any questions or need assistance completing the application, please email us at [email protected].