Boutique Manager, Valentino, Selfridges London

We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.

Requirements

• Ensure service standards are consistently met in your boutique, through regular team motivation, training and development
• Be a mentor for your team by demonstrating service standards and leading by example
• Ensure boutique and company sales targets are consistently achieved by setting and monitoring these for your boutique and team
• Regularly monitor your teams’ KPIs and performance, putting plans in place for further development as and when needed alongside the store manager
• Ensure operational objectives of the store and company are upheld and maintained
• Ensure all policies and procedures are consistently maintained through high standards of compliance at all times
• Regularly update the general and host store managers on trade and team performance
• Support the wider management team with recruitment and onboarding talent, whilst working with the HR talent team
• Maintain a high-performance team through regular one-to-one meetings
• Build and maintain excellent customer relationships for repeat business
• Maintain staff rotas, remaining reactive to trading patterns, Christmas & sales
• Monitor and manage stock deliveries
• Work with head office merchandising team to ensure restock accuracy
• Coordinate store stock take and maintain stock accuracy standards
• Organise and execute impactful store promotions to boost overall sales for boutique
• Protect the Valentino brands and ensure all team members meet personal presentation standards and policies
• Ensure your team maintains excellent visual presentation of the boutique which is consistent with company/VM guidelines
• Keep up to date with new fashion trends
• Be an ambassador for your team and store

Requirements

• Previous retail management experience
• Strong understanding of fashion trends and brands
• Possess a strong sense of leadership
• Excellent communication skills
• Ability to stay composed during stressful situations
• Ability to create and sustain great relationships
• Experience in setting team targets and driving sales
• To be immaculately presented and representative of the brand

Benefits

• Competitive basic salary
• Generous bonus structure
• Uniform allowances
• Enviable discounts

Our Stores

The first Kurt Geiger store opened on London Bond street in 1963.  Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness |  For Freedom | For Unity Against Racism