This role is centered around exceptional customer service at our mall booth, managing operations, and providing support to both businesses and individual customers effectively.
About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
The Role!
This role is based at our mall booth and focuses on customer service, basic retail operations, and supporting both business and
individual customers.
What will you do?
Handle all day-to-day booth operations.
Respond to inquiries from businesses inside Citystars Mall as well as external businesses using the PUDO service.
Manage business drop-offs, pickups, and cash-out transactions as needed.
Support new business sign-ups for Bosta services (no active sales pushing—assist walk-ins who express interest).
Assist individual customers (C2C) by preparing their packages, including wrapping, attaching flyers, adding detailed address tags, and scheduling the pickup.
Provide excellent customer service to all walk-in clients.
Handle occasional cash-out or settlement processes with partner businesses.
Who are you?
Strong background in customer service.
Comfortable handling simple financial transactions and settlements.
Able to manage booth operations efficiently and maintain a professional, helpful attitude.
Bosta delivery will ship your products anywhere in Egypt. With the fastest courier service in Egypt & Bosta logisitcs you won't worry about delivery or tracking
