We are in search of an experienced Body Shop Production Manager to supervise the daily activities at our collision repair center. In this role, you will be responsible for managing the daily operations of the facility, including overseeing workflows and processes, while ensuring we achieve our performance, quality, and customer service standards. This position demands strong leadership abilities to effectively manage staff, deliver exceptional service, and foster a positive work environment. The Production Manager will report directly to ownership.
Key Responsibilities:
- Oversee and manage the daily operations of a DRP-focused collision repair facility, which encompasses not only scheduling and workflow coordination but also the strategic planning of resources to ensure smooth and efficient operations throughout the organization.
- Establish and maintain efficient processes that are specifically designed to maximize overall productivity and streamline each stage of the repair process, thereby enhancing the operational flow and performance of the facility.
- Inspire, lead, and nurture a highly skilled team comprising technicians, estimators, and administrative personnel. Facilitate ongoing training and development opportunities to enhance their knowledge and competencies in collision repair techniques, safety standards, and customer service.
- Monitor crucial key performance indicators (KPIs) that reflect the operational success of the facility while actively maintaining relationships with Direct Repair Programs (DRPs). Ensure that all quality, productivity, and cycle time benchmarks are not only met but also consistently exceeded to foster a reputation for excellence.
- Guarantee that all repairs conducted within the facility are performed efficiently and adhere strictly to the original equipment manufacturer (OEM) standards, ensuring that customer vehicles are restored to optimal condition and safety compliance.
- Facilitate effective scheduling, appropriate staffing, and comprehensive reporting mechanisms to achieve all established objectives laid out by management, thereby contributing to the strategic vision of the facility.
- Address all customer inquiries promptly and professionally, while taking initiative to resolve any service-related issues that may arise, ensuring a high level of customer satisfaction and trust in our services.
Requirements
- Minimum of 5+ years of experience in a collision facility, specifically within a managerial capacity, demonstrating a deep understanding of the industry and its operational intricacies.
- A proven track record of success in managing Direct Repair Program (DRP) accounts, alongside experience in process-centric environments that emphasize efficiency and quality outcomes.
- Exceptional leadership skills are crucial, alongside the ability to foster strong communication and negotiation skills that facilitate productive collaboration both within the team and with external partners.
- Demonstrated ability in team building, effective conflict resolution, and promoting employee development, emphasizing the importance of nurturing talent and creating an empowering work environment.
- Possession of strong time management and organizational abilities, which are essential for thriving in high-pressure situations, ensuring that deadlines are consistently met without compromising quality.
- Proficient in the ability to multi-task, prioritize effectively, and drive tangible results within a deadline-driven operation, showcasing a capacity to handle various responsibilities simultaneously while maintaining focus on key objectives.
