Design and demonstrate Voice AI solutions for enterprise clients, managing multiple engagements and collaborating with sales and delivery teams to ensure successful deployments.
Solutions Architect – Enterprise Voice AI
Customer-Facing / Pre-Sales
Location: Bengaluru / Remote (India)
Company: Blue Machines
About Blue Machines
Blue Machines builds enterprise-grade Voice AI infrastructure that enables organizations to deploy real-time conversational AI agents across telephony, web, and messaging channels. Our platform powers millions of AI conversations for enterprises across BFSI, recruitment, retail, healthcare, and government sectors.
We help enterprises move from idea to production Voice AI deployments quickly, integrating with their telephony systems, enterprise applications, and compliance requirements.
Role Overview
We are looking for a customer-facing Solutions Architect who will work closely with enterprise clients to design and demonstrate Voice AI solutions integrated with their telephony infrastructure.
This role is focused on solution architecture, enterprise engagement, technical demos, and documentation, rather than core platform development.
You will work directly with customer telephony teams, IT teams, and infosec teams to design and deploy Voice AI solutions that integrate with platforms like Genesys, Avaya, Cisco, and cloud telephony providers.
The role requires the ability to manage multiple enterprise engagements simultaneously and act as a bridge between Sales, Delivery, and Product teams.
Key Responsibilities
Enterprise Solution Architecture
• Design Voice AI solution architectures for enterprise deployments.
• Integrate AI voice agents with telephony platforms such as:
Genesys
Avaya
Cisco Contact Center
NICE CXone
Amazon Connect
• Define integration approaches with SIP trunks, PBX systems, PSTN, and cloud telephony providers.
Technical Demos & Proof of Concepts
Enterprise Customer Engagement
• Conduct technical discovery sessions with enterprise stakeholders including:
Contact center teams
IT infrastructure teams
Telephony architects
Security and compliance teams
• Translate business requirements into solution architectures and deployment approaches.
Solution Documentation & Technical Artifacts
Prepare and share solution documentation with customers, including:
Infosec & Compliance Discussions
• Work with customer infosec and compliance teams during deployment reviews.
• Provide documentation around:
Architecture
Data flows
Security controls
Hosting and data residency
• Support enterprise security questionnaires and architecture reviews.
Cross-Team Collaboration
Work closely with Sales teams during enterprise deals.
Coordinate with Delivery teams during implementations.
Multi-Customer Ownership
Manage multiple enterprise engagements simultaneously.
Required Skills & Experience
Telephony & Contact Center Systems
Strong familiarity with enterprise telephony ecosystems:
Understanding of:
Conversational AI / Voice Bots
Experience working with:
Nice to have experience with:
Enterprise Solution Architecture
Experience designing enterprise integrations involving:
Documentation & Architecture Skills
Ability to create clear technical artifacts such as:
Communication & Customer Engagement
Ideal Candidate Profile
We are looking for someone who:
Has strong understanding of enterprise contact center systems
Is comfortable engaging with enterprise customers
Can run demos and solution workshops
Is capable of managing multiple enterprise customers simultaneously
Nice to Have
Apna builds a professional networking platform that connects blue-collar job seekers with small and medium-sized businesses across India. Focused on empowering the working class, Apna tackles the challenges of opportunity and skills access, making it a vital resource for millions of job seekers and employers. Its rapid growth and extensive user base highlight its commitment to transforming the job market landscape.
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