BizOps Analyst

Our passionate team, exceptional tech capabilities, product innovation, and customer-centric approach drive us to simplify complexity and create multidimensional solutions that generate growth and give our customers peace of mind. At Shift4 we manage critical internet-scale financial transaction services. Stability is a core value, and the Senior BizOps Analyst’s main responsibility is to deliver advanced analytics, drive improvements to operational stability, and proactively lead complex initiatives that impact the business.

As part of our continued growth, we are looking for a BizOps Analyst to join the team!

Responsibilities:

• Monitor business applications’ health using a variety of technologies.
• Become an application expert and support business issues and bugs around it
• Build Kibana (ELK) base dashboards and SQL-based reports.
• Analyze systems malfunctions in real-time using multiple analyzing and Big data tools.
• Produce Root Cause Analysis post incidents and manage the process of proper fixes and future mitigation.
• Manage real-time incidents, communicate with IT operators, Business users, and management, act as a focal point and lead the incident to proper resolution in the most responsible manner. 
• Develop methods with IT and business units to support the information system’s stability.
• Contribute to the daily operations of the BI team

Requirements:

• Analyst - Strong analytical skills with the ability to collect, organize and analyze significant amounts of information with accuracy.
• Strong problem-solving skills and attention to details
• SQL - mandatory. Firm knowledge in SQL coding.
• Kibana – knowledge in Kibana analysis, create reports/dashboards – advantage
• Data-driven person with a strong interest in growing within the data field
• Resilient – be able to sustain critical incidents.
• Possess excellent organizational and interpersonal communication skills.
• Working in a Production environment – a strong advantage
• B.Sc. in Industrial Engineering/math/information system or other quantitative fields

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.