Billing Support Specialist

BCM One, a global leader in communications technology, is seeking a Billing Support Specialist to join our growing Ecommerce team. This role will be the go-to support for a diverse range of customers while also collaborating with internal teams like Sales and Finance. You’ll help ensure accurate, timely billing by verifying account details, confirming payments, and resolving any discrepancies that come up. You’ll tackle billing questions, update payment methods, and assist with collections outreach. This role is essential in managing accounts, keeping financial records in order, and making sure our team complies with billing policies. If you’re someone who enjoys problem solving and building strong relationships, this is a great opportunity to support BCM One's growing global customer base.

Work Locations: 

This position will be hybrid based out of our office in Makati City, Philippines.  We are typically in the office 3 days per week with WFH the other 2 days.  This is subject to change based on the demands of the position and company.  This position must live and be authorized to work in the Philippines; it is not eligible for relocation or sponsorship.

Hours: 

Night Shift - 9pm to 6am local.  (9am to 6pm Eastern US business hours)

What You Will Do:

• Review, prepare, and issue accurate and timely invoices to customers to ensure proper billing cycles.
  
• Manage payment plans, manual billing processes, and adjustments including payments, debits, and credits with accuracy.
  
• Follow up on outstanding balances, initiate collections activities, and resolve payment discrepancies or chargebacks.
  
• Provide prompt and effective resolution of customer billing inquiries and issues via phone and email, often requiring research and coordination with customers or internal teams.
  
• Maintain accurate billing records, ensure data integrity, and generate regular reports for management review.
  
• Ensure billing activities comply with company policies, industry regulations, and legal requirements.
  
• Collaborate closely with internal teams including Sales and Finance to resolve billing concerns and update customer payment methods.
  
• Support the overall financial health of the company by contributing to efficient billing operations and timely collections.
  
  

What You Will Need:

• Bachelor’s Degree in Finance or Business preferred.  Equivalent work experience accepted.
• At least 2+ years of experience in Billing, Accounts Receivable, Collections with a strong background in customer service.
• Proficiency in Microsoft Excel and familiarity with billing or office software systems.
  
• Strong attention to detail and accuracy in handling financial data to minimize errors and maintain compliance.
  
• Basic math and accounting skills necessary to manage billing calculations and financial transactions.
  
• Excellent problem-solving and critical thinking abilities.
  
• Clear and professional verbal and written communication skills for interacting with customers and internal teams.  Excellent English skills are required.
  
• Strong organizational and time management skills to handle multiple tasks and competing priorities effectively.
  
• Patience and professionalism to manage sensitive customer interactions, including collections and dispute resolution.
  
• Adaptability and willingness to learn in a dynamic, fast-paced environment.
  
  

Who We Are:

BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch, and Pure IP.

Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years we’ve brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.

When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We don’t offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission “to provide a world-class experience with every human interaction” seriously, which means everything you do makes a difference. And we’re committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you don’t just become part of our growth story, we become part of yours.

Why BCM One

We are committed to creating an environment that fosters teamwork, accountability, innovation, and teamwork. Many BCM One employees have been with the company for 10+ years, which we think says a lot about our culture.

We Are a Team

• We pride ourselves on our team-based approach to providing quality solutions for our clients. BCM One encourages a culture of collaboration, exposing employees to different areas of the business and fostering career growth.
• We support employee involvement and provide opportunities to be responsible stewards via our BCM One Gives Back Program and our Emergency Fund to help our team members who are going through difficult times.

Hard Work is Recognized

• We offer an Employee of the Quarter program with a monetary award and Employee of the Year that includes a 7-day vacation package to the Caribbean. In addition, we host various regional team-building gatherings throughout the year.
• We believe in developing our team members and offer many opportunities for training, professional development and career growth.

Your Voice is Heard

• We empower our team members to speak up and look for opportunities in challenges.
• We have an Employee Council and a Diversity Equity and Inclusion Committee made up of volunteers from across the company who share a passion for making BCM One a great place to work and find ways to positively impact our communities.

How we take care of you:

• Competitive industry salaries with annual reviews
• Health Insurance (HMO with 2 free dependents)
• Generous Paid time off
• Company retirement plan
• 13th month pay

BCM One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.