Billing Support Analyst (Italian)

This position is based in Dublin.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

The LinkedIn Billing Support team is seeking an enthusiastic, team-oriented  Billing Support Analyst that takes each inquiry as an opportunity to provide world-class support to our customers and business partners. 

As a Billing Support Analyst, you will engage on a daily basis with talented partners in a fast-paced environment, supporting the order to cash cycle for all of LinkedIn’s corporate business lines. You will be the voice of LinkedIn to our customers and will provide them an exceptional customer experience.  

Responsibilities:  

• Provide billing support to LinkedIn Enterprise customers both internal and external   

• Work within a queue-support model with specific targets on the number of customer issues resolved  

• Process invoices and handle customer inquiries regarding credit memos and debit memos in a timely and accurate manner  

• Document all customer communication interactions via system tools  

• Ensure that all issues are escalated as needed to the correct internal departments and management  

• Handle customer inquiries via multiple support channels (Email, phone, chat), demonstrating strong customer focus through effective communication  

• Collaborate within your regional Billing Support team to leverage the appropriate individuals to resolve cases  

• Prioritize and manage multiple tasks effectively  

• Maintain a working knowledge of internal tools, product and processes  

• Demonstrate strong interpersonal skills, including the ability to communicate effectively verbally and in writing  

• Perform additional duties as required  

Basic Qualifications: 

• Business fluency in Italian and English  

• 2+ years of Customer Service or Billing experience in a B2B environment 

Preferred Qualifications: 

• Fluency in another European language is an advantage 

• Experience with Oracle and Salesforce / Microsoft Dynamics   

• Experience working in technology companies  

• Intermediate knowledge of MS Office (Outlook, Word, PowerPoint and Excel) 

Suggested Skills:  

• Communication 

• Time Management   

• Escalation  

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