Billing Specialist

The Billing Specialist is a critical role responsible for ensuring the accuracy and efficiency of our customer invoicing and subscription management processes. You will be the main focal point for addressing billing inquiries and activities for customers, sales, and support. This position also supports the Collection Department’s activities through special billing requirements and billing reconciliation issues as well as supplying customer documentation as needed.

 Responsibilities

• Accurate and Timely Invoicing: Execute the end-to-end customer invoicing process, ensuring contracts and subscriptions are reviewed, validated, and billed accurately and on schedule.
• System & Data Integrity: Own the regular maintenance of billing accounts and ensure the integrity and consistency of customer data across all financial and CRM systems (e.g., Salesforce, Zuora, NetSuite).
• Internal & External Support: Act as the main point of contact for resolving complex billing inquiries from internal stakeholders (Sales, Support, Collections) and external customers, providing clear and professional communication.
• Billing Request and Activity Management: Efficiently process and monitor all internal billing requests, including account changes, rate adjustments, terminations, reactivations, as well as refunds, chargebacks, and disputes.
• Process Optimization: Actively contribute to the team's mission to improve data flows, and identify bottlenecks. Update, communicate, and document billing department processes and procedures. 
• Collections Support: Provide support to the Collections Department by addressing special billing requirements, resolving reconciliation issues, and supplying necessary customer documentation.
• Collaboration & Relationship Building: Develop and maintain positive, productive working relationships with both internal partners and external customers to facilitate smooth and effective billing operations.

Desired Skills and Experience

• Degree in finance, economics, business management, or other relevant field - Preferred
• 3+ years of hands-on billing experience within a SaaS (Software-as-a-Service) environment - Preferred
• System Proficiency: Proven working experience with financial and CRM systems such as Salesforce, billing platforms like Zuora, and/or ERP systems like NetSuite is a strong advantage.
• Proficiency with MS Windows Office Suite and G-drive (advanced user of Excel preferred)

Professional skills:

• Exceptional organizational and prioritization skills, with the ability to follow directions, meet strict deadlines, and work independently
• Ability to learn quickly and keep up in a fast-paced ever-changing environment. 
• Excellent written and verbal English communication and interpersonal skills, with the ability to produce well-written, professional documents (spreadsheets, email, etc).
• A high level of confidentiality, discretion, and professionalism when handling sensitive customer and financial information.
• A genuine desire to collaborate and develop positive working relationships with internal and external customers.

We believe in balancing between the flexibility of working from home, and the fun of working together and face to face personal connections. That is why, at Similarweb we have implemented a Hybrid model, in which you work from the office 3 days, and can decide to work from home two days a week. Enjoying the best of both worlds!

Why choose Similarweb?

We believe that building a great product and a great company starts with finding amazing people and helping them grow and develop professionally and personally. At Similarweb, you’ll be surrounded by curious, witty and passionate people that are hungry to drive real impact. We are proud to have over 800 creative and talented  professionals, and we strongly believe in winning together as a way of driving a successful business!  

Our Values:

• Data Driven: We believe data driven decisions are the key to success and we are evangelists for the power of digital insights
• Passionate: We care deeply about what we do, are accountable for our actions and are committed to helping each other
• Excellence: We believe in excellence as a mindset. It’s in our nature; and we work hard to make a difference
• Winning Together: We know what it takes to build a great company and a great product and it begins with valuing each and every member of our team and working together to reach new heights. 

Similarweb is a global company that strives to create a workplace reflective of the communities we serve, where individuals are empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.

About Similarweb: 

Similarweb is the most trusted platform for understanding online behavior. Millions of people rely on Similarweb insights daily as the ground truth for their knowledge of the digital world. We empower anyone — from the curious individual to the enterprise business leader — to make smarter decisions by understanding why things happen across the digital ecosystem. Learn more at WWW.SIMILARWEB.COM.

We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here, as applicable: https://www.similarweb.com/corp/legal/applicant-privacy-policies/