Billing Solutions Specialist

About Us:

Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. We help some of the world’s largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes to help them compete in the constantly changing world of online retail. Our mission is to empower teams to win in the future of eCommerce, and we do it by building first-to-market technology, solving complex problems with our customers, and bringing expertise, collaboration, and innovation to our work every single day. 

Why work at Pacvue? 

• Be on the cutting edge - Pacvue is transforming the way brands and sellers win online.  Our product uses machine learning, artificial intelligence, and data to make intelligent decisions and recommendations. 
• Have fun – we have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed. 
• Learn – from the best!  Our team is full of talented people who want to help you learn, grow – providing you with mentorship, the industry’s best practices and thought leadership.  
• Grow fast – the eCommerce industry has grown fast in the past 2-3 years. Pacvue has grown even faster than most high-tech companies in the market. 

About the role:

We're seeking a Billing & Account Solutions Specialist to manage customer accounts and resolve billing issues. You'll serve as the bridge between customers and internal teams to optimize billing processes and enhance the customer experience. 

Responsibilities: 

• Manage end-to-end customer billing experience, from account setup to policy education 
• Handle complex account onboarding for enterprise customers 
• Resolve billing disputes and escalations through cross-team collaboration 
• Serve as primary contact for billing inquiries and troubleshooting 
• Maintain billing documentation and contribute to knowledge bases 

Skills & Qualifications: 

• 2+ years of experience in billing, customer support, or finance (preferably in SaaS) 
• Strong analytical and problem-solving abilities with customer-first approach 
• Experience with billing systems and CRM platforms preferred 
• Ability to manage competing priorities in fast-paced environments 
• Excel and financial analysis proficiency a plus 
• Excellent communication skills 
• Experience in matrixed reporting structures 
• Cross-functional collaboration skills  

Salary and Benefits: 

• Competitive salary of $5.29 USD per hour with potential annual performance based increases 
• Work From Home 
• Annual contractor bonuses every December and a comprehensive benefits package include HMO for the contractor and immediate family (spouse and children) after three months 
• Sick leave and paid time off after three months 
• Maternity/Paternity leave (applicable after six months) 
• Internal training 
• Opportunities for personal and professional growth within a supportive team environment. 

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