Billing Representative

About Presence

Presence is the leading provider of teletherapy solutions for children with diverse needs. Through our award-winning technology, Presence connects speech-language pathologists, school psychologists, occupational therapists, and mental health specialists to school districts nationwide. Our growing network of 2,000+ clinicians has delivered over 7 million teletherapy sessions to K-12 students.

We are a remote-first, distributed workforce of 200+ corporate employees, headquartered in New York. We place a high value on “cameras on” engagement, schedule coordination and cross-functional communication to stay connected with each other when working in different places. Many roles require travel to create opportunities to engage in-person with our school partners, our clinicians, and each other.

About this role:

The Finance team is integral to student, provider, and company success. Everything we do at Presence is in service of ensuring that each student receives the therapy and evaluation services required to support their learning needs.  The Finance teams’ primary focus is to ensure internal and external customer requirements are met timely, accurately, and in a professional manner.  The team facilitates communication, information exchange, and relationships with providers, customers, and company-wide team members.  Success in this role requires attention to detail, knowledge of billing process, exceptional communication skills (written and oral), and an ability to identify and deliver contractual requirements.

As a Billing Representative, you will work with providers, customers, sales, customer success, and other finance team members to ensure customer invoicing and provider timekeeping is completed timely, accurately, and in accordance with the customer contract and company policy.  We consider this to be a key player role.

What you will do at Presence? 

• Contact customers and providers via phone and email to resolve collection and billing issues.
• Utilize customer platforms, as necessary, to ensure proper invoicing, documentation, and remittance.
• Coordinate with sales and customer success to resolve billing and timekeeping issues.
• Invoice customers according to contractual frequency and terms.
• Conduct account research and analysis on errors and issues.
• Highlight to management customer accounts at risk of collectability.
• Prepare and maintain a clean aging and other reports relating to Accounts Receivable.
• Ensure providers are submitting timecards weekly.
• Facilitate customer and provider communication with Presence.
• Act as a conduit for escalations for providers.
• Maintain proper records in company-wide systems.
• Suggest and assist with the implementation of process improvements.
• Prepare and maintain a clean aging and other reports relating to Accounts Receivable.

What we are looking for?

• High school diploma required.
• 1-2 years of Accounts Receivable / Collections experience.
• Action oriented and excellent people skills.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Ability to organize and prioritize daily and monthly responsibilities.
• General ledger experience is a plus.
• Working knowledge of Microsoft Excel.
• Sage Intacct and/or Salesforce experience preferred.
• High speed internet sufficient to support systems access and video conferencing.
• Dedicated at-home workstation is equipped with high-speed internet and all necessary tools, ensuring excellent focus and productivity on assigned tasks throughout the workday.

What will help you succeed here? 

• Passion for problem solving independently while also collaborating within and across teams.
• Exceptional written and verbal communication skills demonstrated through email, video conference calls, and internal meetings.
• Ability to work with and encourage many different personality types.
• Exceptional time management and prioritization skills.
• Capacity to try new systems and iterate to make improvements to adjust to changing conditions and information.
• Have a proactive mindset.

What are some of the benefits we offer?

• Comprehensive Medical Coverage include Dental and Vision.
• Accrued PTO - equivalent to approximately 15 days a year.
• 11 Company Paid Holidays.
• Benefits Package: including 401K savings plan and access to an Employee Assistance Program.
• $500 home office stipend.
• Paid Life insurance, AD&D. and disability benefits.
• Paid parental and caregiving leave.
• Eligibility to apply for a Professional Development Scholarship.
• Inclusive Culture: We are intentional about creating a culture that is fun and inclusive.

This role is also eligible to participate in Presence’s equity plan subject to the terms of the applicable plans and policies.

An employee’s starting pay will be determined based on job-related skills, experience, qualifications, and market conditions.

Hourly Rate of $22-23/hour 

Where is this position located? 

• Presence's home office is in New York City with our clients located throughout the U.S.
• We support remote work from other locations in the US.
• This position will report directly to the Billing Manager.
• All employees commit to be available on-camera for our Core Working Hours noon-5pm EST M-F.