Billing Operations & Systems Manager

If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home). Those outside of commutable distance may be considered on a remote basis. 

SUMMARY

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription-based software is used by 85k+ active customers in over 100 countries spanning across a wide range of industries. 

The Billing Operations & Systems Manager owns the integrity of billing by ensuring deals, processes, and systems are aligned, scalable, and executable. This role serves as the central authority for billing governance, process design, and solution development, translating complex business requirements into efficient, system-enabled workflows. Acting as a bridge between Sales, Finance, Product, Engineering, IT, Revenue, and Billing, this position drives standardization, automation, and operational control in a high-volume, complex SaaS environment. This role partners closely with system owners and the engineering teams who are responsible for the hands-on system development.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as the global owner and central point of control for global billing operations, defining and enforcing standards, governance frameworks, internal controls, and scalable workflows across intake, validation, approval, and execution.
• Review and approve standard and non-standard deal structures, contract terms, and complex billing scenarios to ensure operational viability and compliance.
• Identify process gaps, inefficiencies, and billing risks by monitoring performance metrics, error trends, and escalations; drive root cause resolution, standardization, and reduction of manual workarounds.
• Act as the escalation point for complex billing issues, ensuring timely resolution and preventing recurrence through process and system improvements.
• Translate complex business requirements, deal structures, and operational needs into structured, system-enabled solutions in partnership with IT, Engineering, and system owners.
• Lead cross-functional initiatives and program launches, partnering with Sales, Finance, Legal, Product, and Customer Success to align deal structures with billing capabilities.
• Develop and maintain SOPs, documentation, and process standards, and provide training and guidance to ensure process clarity, consistency, and audit readiness.

IDEAL EXPERIENCE, EDUCATION & TRAINING:

• Bachelor’s degree in Finance, Accounting, Information Systems, or related field.
• 7+ years of experience in billing operations, finance operations, deal desk, revenue operations , or related functions in a SaaS or subscription-based environment with high transaction volume and complexity.
• Project management or process improvement certifications preferred (PMP, Lean, Six Sigma).
• Demonstrated expertise in process design, re-engineering, and operational scaling.
• Proven experience leading cross-functional projects or programs from concept through execution including both operational and system-based initiatives.
• Experience working with billing, CRM, or ERP systems (Zuora, NetSuite, Salesforce, etc.).
• Experience translating business requirements into operational processes or system solutions and delivery of measurable operational efficiencies.
• Strong decision-making capability with ability to operate in fast-paced and ambiguous environments.
• Advanced Excel skills and experience working with large datasets.
• Strong communication and stakeholder management skills, with ability to challenge and influence.
• Experience in Quote-to-Cash (Q2C) environments within SaaS organizations.
• Proficiency with data tools (SQL, Snowflake, BI platforms).

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