Billing Operations Specialist (Remote-Only, Split-Shift, LATAM)

CloudLinux is a global remote-first company. We are driven by our principles: do the right thing, employees first, we are remote first, and we deliver high volume, low-cost Linux infrastructure and security products that help companies to increase the efficiency of their operations. Every person on our team supports each other and does what we can to ensure we all are successful. 

We are truly a great place to work!

Check out our website for more information: https://cloudlinux.com/

As the Billing Operations Specialist, you will be working closely with our Sales, Finance, Development, and Operations teams to ensure our customers are provided the best possible service regarding their subscriptions and payment processing. This role is a hybrid between accounts receivable and customer service. 

Join us to be part of a company that is not just about business, but about making a meaningful impact in the Linux and hosting industry. At CloudLinux, you'll be part of a team that supports each other and collaborates towards shared success.

As a Billing Operations Specialist you will:

• Communicate daily in writing with clients,
• Answer client inquiries and resolve any issues related to their account,
• Process monthly invoices for customer orders,
• Contact customers with outstanding invoices,
• Receive and process incoming payments; regularly update accounts in the receivable database,
• Post invoices and receipts,
• Manage prepayments, multiple invoicing, and updates to products/services,
• Manage chargeback processing and identify any fraudulent matters,
• Document and report all billing inquiries,
• Provide progress reports to your supervisor.

Requirements

To succeed in this role, you should have:

• 3 to 5 years of experience in Accounts Receivable and Customer Support,
• Fast learning abilities, proactiveness, and eagerness to work in an ambitious, growth-oriented environment,
• Experience with subscription-based services,
• An analytical mindset and strong problem-solving skills,
• A passion for numbers and a detail-oriented approach,
• The ability to prioritize tasks and strong time management skills,
• Strong customer service experience and philosophy,
• Excellent English communication skills, both written and verbal (upper-intermediate level or higher),
• A deep understanding of G Suite products,
• Knowledge of ChargeBee or other billing software (preferred),
• Experience with supplier portals like Coupa, Ariba, etc.,
• Availability to work split-shift hours (from 11 AM to 3 PM and from 6 PM to 11 PM UTC, including a 1-hour lunch break).

Benefits

What's in it for you?

• A strong focus on professional development with opportunities for learning and growth:
• Interesting and challenging projects,
• Mentor and other knowledge-exchange programs,
• Fully remote work with flexible working hours, allowing you to schedule your day and work from any location worldwide,
• Paid 24 days of vacation per year, 10 days of national holidays, and unlimited sick leaves to ensure you maintain a healthy work-life balance,
• Compensation for private medical insurance,
• Co-working and gym/sports reimbursement,
• The opportunity to receive a reward for the most innovative idea that the company can patent, fostering a culture of creativity and innovation.

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