Billing and Collections Manager

We are seeking a highly skilled and experienced Billing and Collections Manager to join our dynamic finance team. The ideal candidate will possess a strategic mindset, in-depth knowledge of billing processes, and a proven track record of successfully managing teams. The role involves overseeing the billing function and a team of five (5), ensuring accuracy, efficiency, and compliance with company policies. This role ensures delivery against strategic objectives while developing team capabilities, improving processes and fostering collaboration across departments. Familiarity with NetSuite is essential for this position.

Operational Execution & Process Improvement

• Develop and implement strategic billing plans aligned with the company's financial objectives.
• Utilize advanced knowledge of NetSuite to enhance billing processes, streamline workflows, and integrate billing functions with other financial systems.
• Evaluate current billing processes and identify opportunities for improvement, automation, and increased accuracy.
• Identify recurring issues resulting in refund requests and escalate to the appropriate teams to resolve the root cause and reduce friction with our merchants
• Design, implement, and scale an internal collections program, including policies, workflows, and performance metrics.
• Ensure compliance with financial regulations, company policies, and industry standards in all billing and collection practices.

Team Leadership & Development

• Lead and mentor a high-performing billing team, providing guidance and support to ensure optimal performance.
• Set clear goals and performance expectations aligned with departmental objectives.
• Provide regular coaching, feedback, and professional development opportunities to build team capability.
• Oversee workload allocation, ensuring balanced capacity, productivity, and service quality.
• Manage recruitment, onboarding, and training to build a high-performing team culture.

Cross-Functional Partnership

• Collaborate with cross-functional teams, including Customer Support, Customer Success, IT, and Finance (NetSuite admin, Revenue and Cash Application teams), to ensure seamless communication and coordination in the billing process.
• Work closely with NetSuite admins and IT to troubleshoot any billing system issues and implement necessary solutions.

Qualifications

Research shows that women and members of underrepresented groups tend to apply to roles only when they check every box on a job description. We encourage you to apply if you meet the majority of qualifications and if this role is aligned with your career trajectory.

• Demonstrated ability to lead, motivate, and manage teams, including coaching, mentoring, and performance management.
• Strong understanding of accounting and billing principles and practices
• Experience building or significantly improving collections workflows, policies, or operating models.
• Detail oriented and highly organized
• Exceptional critical thinking skills 
• Exceptional written and verbal communication skills
• Collaborative and team-oriented, capable of working across cross-functional teams and fostering positive working relationships.
• Salesforce and NetSuite experience required
• Intermediate knowledge of Microsoft Excel and/or Google Sheets 

EXPERIENCE REQUIREMENTS 

• 5 years of billing and collections experience 
• 1-2 years of management experience

Benefits:  

At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes:

• Medical, Dental and Vision Insurance 
• 401k with company match
• RSUs
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

Compensation:

• Our base pay range starts at $80,000 -$96,000 for this role
• Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan
• Offers will be reflective of the candidate’s location and experience.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification.  They are not to be construed as an exhaustive list of duties so assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description is subject to change at any time.