Billing Analyst

The Billing Analyst plays a critical role in executing and maintaining accurate, compliant, and timely billing operations across all customer segments. Reporting to the Billing Supervisor within the Billing Operations organization, this role supports Brightspeed’s end-to-end billing process within the SAP Billing and Revenue Innovation Management (BRIM) platform. The position ensures data accuracy, revenue assurance, and operational efficiency through cross-functional collaboration with Finance, IT, Revenue Assurance, and Customer Care teams.

Key Responsibilities

Billing Execution and Analysis

• Execute monthly billing cycles across multiple business segments using SAP BRIM.
• Review and validate rating, charging, and invoicing data to ensure accurate application of pricing, taxes, discounts, and contractual terms.
• Perform detailed pre- and post-billing reconciliations to ensure invoice integrity and completeness.
• Identify, document, and resolve discrepancies in source data, usage feeds, or customer hierarchies.

Data Validation and Quality Assurance

• Conduct audits of billing data to ensure compliance with company policies, SOX controls, and tariff or contractual obligations.
• Partner with IT, Finance, and Product teams to ensure BRIM master data (subscriptions, charges, price plans) are accurate and up to date.
• Support revenue assurance activities, reconciling billed versus unbilled usage and validating invoice-level revenue alignment.

System Support and Continuous Improvement

• Participate in User Acceptance Testing (UAT) and Operational Readiness Testing (ORT) during system releases, migrations, or new product implementations.
• Identify and recommend process improvements or automation opportunities to enhance billing efficiency and accuracy.

Reporting and Collaboration

• Develop and maintain billing dashboards and KPI reports to track cycle completion, accuracy rates, and exceptions.
• Collaborate with Accounting, Collections, Customer Service, and Revenue Operations teams to support billing dispute resolution and ensure end-to-end transparency.
• Communicate recurring issues, root causes, and recommended process enhancements to leadership.

Qualifications

Education & Experience

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred, or equivalent combination of education and experience.
• 2–4 years of experience in billing operations, preferably in telecommunications, SaaS, or subscription-based billing environments.
• Experience with SAP BRIM modules (Convergent Invoicing, FICA, SOM) preferred.
• Familiarity with telecom product hierarchies, usage-based billing, and taxation (E911, USF, SLED, etc.) is a plus.

Skills & Competencies

• Proficiency in Microsoft Excel (VLOOKUP, pivot tables, data validation, and reconciliation).
• Strong analytical and investigative skills, with the ability to identify and explain complex data anomalies.
• Excellent organizational and time management skills to manage concurrent billing cycles.
• Effective communication and collaboration skills for cross-departmental interaction.
• Working knowledge of SQL, Power BI, or Looker preferred.
• Core competencies include:

• Analytical Accuracy: Ensures precision in billing data and reporting.
• Ownership & Accountability: Takes initiative in resolving issues and ensuring full billing cycle execution.
• Collaboration: Works effectively with technical and business partners to maintain seamless billing operations.
• Process Innovation: Seeks continuous improvement in efficiency and billing accuracy.
• Customer Focus: Promotes transparency and trust through timely, accurate billing.

Preferred Qualifications

• Experience in telecommunications billing systems or enterprise-scale SAP BRIM environments.
• Knowledge of financial reporting and revenue recognition principles.
• Certification or formal training in SAP BRIM or related modules.

Physical Demands & Work Conditions

• Primarily office-based, with regular use of computer and standard office equipment.
• May participate in after-hours or weekend support during billing cutovers, migrations, or month-end cycles.
• Minimal travel may be required (up to 5%).

#LI-RW1

WHY JOIN US?

We aspire to contemporary ways of working.

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We are opening a new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area who are interested in a hybrid remote/office work arrangement. As always, however, we are also open to providing sensible remote options to talent outside of the Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play and connect!

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. 

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice