Billing & Accounts Receivable Supervisor (Full-Time)

Lead the charge as our Medical Billing & Accounts Receivable Supervisor!
Are you a numbers‑savvy leader who loves turning complex billing processes into smooth, successful operations? At ChildServe, we’re looking for someone who can take the reins of our billing activities, keep everything running like clockwork, and make sure our receivables stay on track.

Schedule
 

• Monday-Friday, general business hours
• Role is based out of our Johnston location
• Hybrid schedule offered, 2 days onsite, 3 days work from home
   

How You’ll Make an Impact

• Effective Operations - Oversee revenue cycle management by ensuring accurate charges, proper billing formats, timely reimbursements, correct payment applications, and effective collection efforts. Additionally, it contributes to designing and implementing procedures and processes for both new and existing programs.
   
• Compliance/Quality Assurance Communication - Record and document all errors providing input to management on educational opportunities for the staff. Communicate with team members and managers regarding job performance.  Communicate with billing leadership and work collaboratively to improve department.
   
• Quality Assurance – Monitor charges, payments, denials, and Accounts Receivable reports while ensuring compliance with company policies and regulations. Resolve billing discrepancies, provide feedback and training, and analyze reports to improve revenue management and staff productivity.
   
• Leadership - Supervise the team through effective hiring, training, coaching, and performance management. Ensure development of staff to achieve high results. Promote engagement and satisfaction to drive retention. Supervise direct staff involved in the revenue cycle. Collaborate with leadership team to identify opportunities for improvement.
   
• Additional Duties - The role serves as the primary backup for billing coordinators, overseeing accurate collection activity entry, recommending write‑offs, and managing bad debt submissions to collection agencies. It also involves assisting patients with account inquiries and resolving disputes to ensure smooth billing operations.

What You’ll Need:

• AA/AS in Accounting or Business Administration or equivalent experience.
• Three years medical billing experience. Prefer experience with non-profit, human services, or healthcare/insurance field.
• Computer skills including Microsoft Office, proficiency with Excel, and ability to proficiently learn new software programs.
• Knowledge of Medicaid rules and HIPPA regulations.
• Ability to understand and communicate effectively and professionally in reading, writing, and speaking the English language.

Benefits

• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Employee Assistance Program (EAP)
• 403(b) retirement plan with company match
• Life and disability insurance
• Paid Time Off (PTO)

Make a Difference Every Day at ChildServe

• ChildServe partners with families to help children with special healthcare needs live a great life. 
• ChildServe is a leading pediatric healthcare provider with Iowa’s only children's specialty hospital, offering a variety of services and programs to meet each child’s unique needs.
• ChildServe’s four key specialty areas include: complex medical care, pediatric rehabilitation, autism and behavioral health, and community-based services. With a coordinated approach to care delivery, services are interwoven and streamlined, so families can address their child’s needs in one location.
• Established in 1928, ChildServe proudly provides more than 30 pediatric specialty services to nearly 6,000 children in Iowa each year.

ChildServe is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [email protected]. ChildServe is an Equal Opportunity Employer.