Billing & Accounts Receivable Lead

Why should you join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.  By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team. Purpose of the Role:  Lead the Billing & Accounts Receivable (B&AR) function, managing all activities end-to-end to ensure accurate, timely billing and collections in full compliance with financial policies and procedures. Have a customer both internal and relations, bearing in mind this is key for dLocal long-term business sustainability. Optimize the B&AR process through continuous improvement, automation and change management. Manage, own and resolve the escalations of disputes, collaborating with other departments to resolve accounting, treasury and taxes discrepancies and issues. Lead, coach, develop, identify key capabilities and train the internal and external Analysts we have in the team. What will I be doing?

As Lead for the area lead by example on being proactive, collaborative and engaging in problem resolution cross-area, especially intervening in escalations coordinated with the Administration Head for strategic support and alignment.

Drive change management and agile ways of working within the Billing & Accounts Receivable function, improving efficiencies and cross-functional agreements, while ensuring compliance with SOX requirements through ownership of B&AR controls and maintaining up-to-date policies, procedures and process documentation for the area.

Oversee daily operations for the billing and accounts receivable area, including Cross Border, Intercompany and Local to Local Invoicing, both for informative and collectable invoices.

Assurance of compliance and management of the Credit and Debit notes process, in alignment with the policy and cross-functional teams involved. 

Manage month-end closing of accounts receivable records and provide accurate financial reporting, as well as compliance with the month closing calendar agreements.

Work closely with Accounting, Business Assurance, Operations, Commercial Teams, Taxes and Treasury teams to align information accuracy and SLAs. Especially with DSO and Aging which are key for the organization Cash Cycle Management

Oversee customer debt and collections in close collaboration with the Commercial/Sales team. Analyze aging KPIs to track outstanding receivables and support decision-making. 

Interact with external and internal stakeholders, align ways of working and comply with agreed SLAs.

Key User and expert in Monday Dashboards related to the B&AR area and connected systems.

Drive process innovation and continuous improvement across the B&AR function, leading projects and continuously identifying automation opportunities to generate efficiencies and scalability.

What skill do I need?

Senior Stakeholder Management, especially dealing with disputes resolution and processes cross company, developing the skills on dealing with ambiguity and time management prioritization.

Understanding of Administration processes end to end, especially in Banking/Fintech business acumen.

Proactive resolution skills and escalation disputes effectively to Administration Head, assist with the resolution proposal and finding better ways to improve processes in a collaborative manner.

+3 Years in Administration or Project Management roles, as well as prior experience in Administration related processes. 

Proactive leader, with the ability to adapt to changing priorities with enthusiasm.

B&AR Team Leadership: daily management, hiring, coaching and mentoring of the B&AR Team.

Team player with a flexible mindset.

Strong attention to detail and advanced analytical skills. 

Ability to manage multiple tasks and priorities in a fast-paced environment.

Excellent communication and interpersonal skills, with the ability to build strong relationships with merchants and internal teams.

Excellent time management and organization skills.

Prior SAP project Key User and involvement in implementations.

Proficient in Microsoft Excel, and BI systems.