Bilingual Customer Support Specialist (Korean-English)

Job Type: Full-time

Location: Remote (Working Korean Hours)

Salary: $700 – $2000 USD/month (based on experience and qualifications)

Start Date: Immediate

About Huzzle
At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe & Australia. We only admit the top candidates into our talent pool, ensuring they are matched with exclusive, long-term opportunities. Unlike an outsourcing agency, we place you directly with a client where you're hired in-house to work as a valued member of their team.

Please note that by applying & completing our interview process, you will be added to our talent pool. This means you’ll be considered for this and all other possible roles that may match your skills. These potential opportunities will be sent your way as an exclusive Huzzle candidate.

About the Company
Our client is a fast-growing tech company offering smart digital business cards and contactless networking solutions. With customers across the globe, they are preparing for the high-profile launch of a major Korean account at the end of May 2025 and are seeking a bilingual customer support professional to ensure a seamless rollout.

Job Summary
We’re looking for a fluent Korean-speaking Customer Support Specialist to join the team supporting a major enterprise client in Korea. You’ll handle customer inquiries, troubleshoot issues, and provide clear, friendly service via email and chat. You’ll be trained on the company’s custom-built system, so no prior technical tool experience is required — just tech-savviness and a willingness to learn.

Key Responsibilities

• Serve as the primary point of contact for Korean-speaking customers
• Respond promptly to customer inquiries via email, live chat, or ticketing systems
• Assist users with product navigation, usage, and basic troubleshooting
• Escalate complex issues to internal teams when necessary
• Collaborate with internal departments to ensure client satisfaction and resolution
• Manage support requests in a timely and efficient manner, especially around the launch period
• Provide feedback to improve tools, processes, and user experience

Requirements

• Fluency in Korean and English (written and spoken)
• 1–2 years of prior customer support or client-facing experience preferred
• Comfortable using tech platforms and adaptable to learning new systems
• Strong problem-solving and communication skills
• Detail-oriented and highly organized
• Ability to work independently and manage time across multiple tasks

Benefits

💰 Competitive salary: $700-2k USD/month (based on experience and qualifications)

🌎 Fully remote role with flexible work environment.

🧠 Full training on the company’s proprietary support tools

🚀 Join an innovative tech company at a critical moment of international expansion

📈 High-impact role supporting a major enterprise client from Korea