Bilingual Customer Service and Rebate Processing Specialist

Resource Innovations is seeking a Customer Service and Rebate Processing Specialist to provide processing and customer support for multiple clients throughout the nation. If you agree that climate change is one of the biggest issues facing the world today and want to be able to do something contribute to climate change mitigation, then working for Resource Innovations Business Processing team is for you.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties and Responsibilities

• Receive data and sourcing documents, compile, sort, interpret and verify data to be entered.
• Provide basic troubleshooting and recommend solutions
• Maintain electronic filing system of applications, rebates and other supporting documents. 
• Communicate effectively as part of team approach with other departments in servicing customers.
• Provide customer service activities such as responding to emails and phone calls.
• Other duties as assigned.

Requirements

• Minimum of a high school diploma or equivalent
• Minimum 6+ months of related work experience in a call center environment
• English and Spanish fluency.
• Proficiency in 10-key data entry from computer keyboard.
• Experience with various Microsoft programs, including Word, Excel, Access
• Strong attention to detail
• Strong organizational and prioritization skills and ability to multi-task
• Excellent written and verbal communication skills.
• A positive and customer-friendly outlook
• Able to follow directions as they are given.
• Experience in a data entry processing and customer centric call center environment preferred.
• Must be able to an 8-hour shift as assigned within the hours of 8 am to 6 pm Arizona time.
• Interest in sustainability and passionate about making a meaningful impact on the environment.

Benefits

About Resource Innovations

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

Compensation & Benefits

Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position.  The compensation range for the hourly salary for this position is $18.00 - $20.00.  In addition to base pay, employees are eligible for a discretionary annual bonus.  The stated salary represents the expected compensation for this position.  Final compensation will be determined based on factors such as the candidate's experience, education and location. 

We also offer a comprehensive benefits package that includes three weeks of paid vacation per year; paid holidays; a 401(k)-retirement plan with employer matching; health, dental and vision insurance; and other supplemental benefits. 

Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.