Bilingual Care Coordinator, Canada

Why Wellthy is for you!

At Wellthy, we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well-being of their loved ones.

We’re building something new in the care space - reimagining how care is delivered, accessed, and supported by families around the globe. As we grow, we’re seeking collaborative, curious, and purpose-driven teammates to help us expand what’s possible.

Our work is grounded in the expertise of seasoned care professionals who deeply understand families’ real challenges paired with agile, tech-powered solutions that deliver support efficiently and at scale. We embrace a mindset of continuous learning, especially around emerging technologies. Tools like AI and other innovations are accelerators, enabling us to scale our impact, work smarter, and stay at the forefront of care delivery.

We partner with leading companies including more than 35 Fortune 500 companies to support the care needs of their workforces globally. We also work alongside health plans and carriers to embed care support into their offerings, enhancing the experience and outcomes for members.

We’re building, evolving, and expanding the market category for care, and we’re looking for responsive, collaborative, curious, and purposeful colleagues to join us.   

As a Global Care Coordinator at Wellthy, you will be responsible for supporting families and members residing in Canada, addressing their unique caregiving needs, and taking a proactive role in managing their care plans. You will be the primary point of contact for families, helping them navigate complex healthcare tasks such as finding the right providers, managing medical bills, scheduling appointments, tracking medications, and vetting facilities. You will ensure that administrative and logistical care is handled, allowing families to focus on what matters most.

Our work is grounded in the expertise of seasoned care professionals who deeply understand families’ real challenges paired with agile, tech-powered solutions that deliver support efficiently and at scale. We embrace a mindset of continuous learning, especially around emerging technologies. Tools like AI and other innovations are accelerators, enabling us to scale our impact, work smarter, and stay at the forefront of care delivery.

You will report directly to the Global Director of Care.

To be successful in this role:

Care Coordination & Client Support

• Use your expertise, judgment, and problem-solving skills to advise and assist families with various healthcare-related tasks, ensuring their needs are met efficiently and effectively.
• Develop a strong understanding of the unique caregiving needs of Canadian families, providing a compassionate, resourceful approach to their challenges.
• Coordinate complex healthcare activities, including finding providers, managing appointments, insurance, and medical bills, and guiding families through the maze of available healthcare resources.
• Create customized care plans for members, ensuring they receive the appropriate services and support tailored to their specific needs.

Cross-Functional Collaboration & Resource Development

• Collaborate with other team members across Wellthy to deliver seamless service to our members, maintaining clear communication and aligning goals.
• Actively participate in learning opportunities to expand your knowledge of Wellthy’s broader service offerings, ensuring growth and flexibility to support families across different service areas.
• Take responsibility for improving and updating Wellthy guides, community resources, and other internal resources to ensure they are valuable, up-to-date, and support the efficiency of team operations.

Process & Product Feedback

• Contribute to non-client-specific work, such as providing feedback on Wellthy’s product offerings, services, guides, and marketing materials, helping to enhance the overall Wellthy experience.
• Identify areas where services can be refined, providing suggestions for improvements based on direct member interactions and insights.

Growth & Development

• Engage in continuous learning and professional development, contributing to your own growth while also sharing insights and best practices with team members.
• Play an active role in maintaining a collaborative and positive team culture, supporting colleagues, and helping them grow within their roles.

Capacity & Support Management

• Ensure consistent and effective capacity management, aligning the number of hours worked with the needs of your caseload to maintain high levels of service and avoid burnout.

Qualifications

• University Degree in Social Work or a healthcare-related profession and/or advanced degrees are a plus
• 5+ years work experience in a healthcare role [Social Work, Patient Advocacy, etc…]
• Fluency in French and English is a requirement
• Strong ethical standards and a respect for client confidentiality
• Ability to integrate and collaborate well with others while adapting to evolving service experiences
• Knowledge of and ability to navigate the healthcare sector
• Experience developing and facilitate care plans
• Providing ongoing, hands-on support for complex healthcare situations
• Experience creating high-touch customer journey experience
• More than one language is a plus
• Proficiency with macOS systems, GSuite, Slack, and 1Password
• To be successful in this role, you’ll need to be open to learning, experimenting, and evolving. Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively is a plus.

Total Rewards Package

The starting salary for this position is $70,000-$80,000 per year.

• Remote work environment.
• Medical, dental and vision benefits within 30 days of hire.  
• Retirement saving account with matching company contributions.
• Mental health benefits.
• 15 days paid vacation, two additional days for each subsequent years (up to a maximum of 25 days).
• Sick and Caregiving Days.
• Professional development initiatives for growth.
• Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave.

Role Requirements: 

To work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment.

Location

This is a remote and Canada-based opportunity. We ask that you work in a location that is:

• Private, with secure (not public) internet and phone access
• Suitable to safely and securely accommodate the sensitive information that you will be handling and communicating
• Given the nature of the material you will be working on and handling, you are required to work from a private, dedicated, distraction-free space 

Our Wellthians are located throughout the United States, Canada, the UK, Singapore and India but we are currently not accepting candidates in the following states: Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, and West Virginia.

What’s Next?

We encourage you to apply for this position by clicking the apply here button on job posting and attaching your resume.  We understand that there is no “perfect” candidate and never expect every candidate to meet 100% of the qualifications listed above.   We look for our Wellthians to enhance and advance our company from their past experiences.  Our diverse backgrounds and perspectives are what make Wellthy a fantastic company to work for.  We hope that you’re encouraged and even excited by that to get started with our process. 

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability protected veteran status, or any other characteristics protected by law.

For information about our Applicant Privacy, please review here: https://app.getguru.com/card/iRgBL8yT/Applicant-Privacy-Policy

For those who require reasonable accommodations, please let us know on your application or email us at [email protected].