We are seeking a proactive and detail-oriented professional to enhance customer experience by optimizing operational processes and driving efficiency across regions.
Key Responsibilities:
- Manage and optimize operational processes that support customer interactions, ensuring efficiency and high-quality service.
- Support regional teams to:
- Execute an optimized onboarding and implementation process (setup and integration).
- Understand products/services and use them effectively.
- Streamline workflows related to customer support, billing, renewals, and escalations.
- Coordinate with internal teams (Sales, Support, Finance) to resolve issues promptly.
- Provide insights to improve processes and overall customer experience.
- Identify bottlenecks in customer-facing operations and propose solutions.
- Suggest and implement process enhancements to drive continuous improvement.
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Operational Excellence: Proven ability to manage and optimize processes for efficiency and quality.
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Customer Focus: Strong empathy, problem-solving skills, and clear communication to ensure exceptional customer experience.
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Technical Knowledge: Familiarity with ticketing tools and basic data analysis.
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Cross-Functional Collaboration: Ability to work effectively with Sales, Support, Product, and other teams.
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Proficiency in Excel for reporting and analysis.
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Knowledge of database tools such as MS Access and Power BI.
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Project Management Skills: Experience managing enterprise client onboarding, coordinating multiple functional areas, and liaising directly with customers to ensure a smooth and efficient process.
- Fluency in English
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Flexible working model after the first month of working from the office will be hybrid
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Great place to work: central and modern office
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Opportunities to learn: budget every year for training, languages platform, e-learning platform, dedicated development program
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Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field
- Health care
