BF Support Services

Remote Work Opportunity: Join the Bnk to the Future (BF) Support Team

Join us at BnkToTheFuture (BF) and seize the opportunity to thrive in our dynamic and supportive virtual team, immersed in the exciting world of Bitcoin. We are seeking a skilled and tech-savvy support representative, particularly one with a keen interest or expertise in AI, to enhance our Support Team. If you are passionate about providing exceptional customer support, eager to learn, and ready to integrate your skills with AI-based technologies in a dynamic, fast-paced, and ever-evolving tech environment, we invite you to apply for this exciting opportunity.

As a remote contractor with BF, your safety and privacy are paramount. You will work from the comfort of your home, using your secured wifi service/network and cloud-based applications provided by us. For added security and compatibility with our systems, we recommend using an Apple Mac device, such as a MacBook or desktop.

At BF, we value independence and trust. We don't micromanage; instead, we trust you to be self-driven, productive, and take ownership of your work. Our environment encourages team members to be proactive and contribute their best.

Please note: Due to our current HR operational capabilities, which align with Global HR compliance and regulations, our application process is primarily open to jurisdictions within our HR administrative reach. Currently, our resources for managing HR compliance and administrations are focused on the Global South regions. Therefore, for now, we are unable to accept applications from candidates based outside these areas.

We are excited to see what we can achieve together in this virtual work environment. Apply today and become part of the BF team!

Brief Description Of The Role:

As a BF Support Representative, you will play a crucial role in a Bitcoin and Crypto sector environment, focusing on assisting and supporting our clients and investors. This position is centered around providing outstanding support within the dynamic world of Bitcoin and Crypto sector environment, rather than requiring specific investment skills or qualifications.

Your main responsibilities will involve engaging with our clients and investors to address their queries related to their accounts, assisting with technical issues, and guiding them in navigating our investment platform effectively.

Utilising our authorised systems and tools, you will offer prompt and accurate assistance, ensuring a seamless and positive user experience. We provide comprehensive in-house training on all aspects of investor and client relations and interactions within the Bitcoin and crypto sector, equipping you with the knowledge and skills needed to excel in this role.

This position is ideal and strictly suited for those who are passionate about client relations and services, AI technology, and other constantly emerging innovative technologies, and who are eager to contribute to a growing support team in the exciting field of the Bitcoin and crypto sector.

Responsibilities:

As a key member of the BF Support Team, you will be responsible for the following:

• Investigating and resolving investors' and clients' issues, while maintaining detailed records of all communications and actions taken.
• Attending weekly Investor Relations Calls with Management to receive updates and discuss concerns.
• Comparing investment amounts with received share amounts and preparing resolutions in consultation with management.
• Confirming and resolving 2FA inquiries, updating KYC details, and canceling accounts as necessary.
• Communicating the results of investigations and any planned updates or adjustments to investors and clients.
• Assessing the validity of complaints and determining possible causes.
• Referring unresolved grievances to designated departments for further investigation.
• Resolving financial balance discrepancies, addressing billing issues, fees/charge complaints, and adjusting charges/fees on accounts as required.
• Reviewing investment terms, contract agreements, and terms and conditions to determine coverage of particular losses.
• Performing duties in other departments as required and contributing to the overall success of the support team.

Experience, Qualifications, Other Skills & Requirements:

• A minimum of 5+ years of experience in customer service or communications (*but we are open to exploring candidates with less than 5 years experience, who must demonstrate a strong passion, drive, and deep interest in AI technology, Bitcoin, and other crypto sectors), with exposure to administration in public relations, marketing, sales, accounting/tax, compliance, or legal industries.
• High school diploma or equivalent; a degree in business administration, marketing, media, or legal studies, all such qualifications is desirable but not essential.
• Exceptional interpersonal and communication skills, with a proven track record of collaborating effectively with others. Ability to follow management guidelines and instructions meticulously.
• Excellent attention to detail and copywriting skills for crafting templates and responses, with superior proficiency in written and spoken English.
• A strong passion for technology, particularly AI and emerging technologies, and a genuine interest in the crypto investment ecosystem.
• Strategic and tactical thinking capabilities, with a willingness to undertake both high-level planning and day-to-day executional tasks.
• Knowledge of, or the ability to quickly acquire an understanding of, compliance and legal matters within the crypto finance and investment industry.
• Comfortable working in a fast-paced, rapidly evolving sector, and adept at virtual working environments.
• Project management experience, with the ability to execute tasks across various departments and meet deadlines efficiently.
• Proficient in using computers and computer systems for information processing, conflict resolution, and negotiation.
• Tech-savvy, with proficiency in digital platforms and formats, including search engine tools, social media, mobile devices, and digital applications.
• Proficient in Google Docs and adept at data and information research using web browsers such as Google and Safari.
• A high level of awareness and understanding of work-related security and privacy issues, including device security and confidentiality of information related to investors, clients, colleagues, and company partners.
  

Competencies:

• Attention to Detail: Demonstrates thoroughness and accuracy in completing work tasks, ensuring no aspect is overlooked.
• Dependability: Exhibits reliability and responsibility, consistently fulfilling obligations and commitments.
• Self-Control: Maintains composure and controls emotions effectively, even in challenging situations, avoiding aggressive behavior.
• Concern for Others: Shows sensitivity to others' needs and feelings, and is willing to offer help and support when necessary.
• Stress Tolerance: Capable of accepting constructive criticism and managing high-stress situations effectively, maintaining professionalism and focus.

Working Conditions & Other Requirements:

• • Strong Wi-Fi Connectivity: Reliable and strong Wi-Fi connection is essential for efficient remote work.
  • Preferred Device: Access to an Apple MacBook or desktop is preferred for optimal compatibility with our systems.
  • Private Workspace: A dedicated, private room for work is necessary to ensure uninterrupted focus, away from distractions from family, friends, or visitors.
  • Smartphone Access: A smartphone is required for downloading and using essential communication and system applications, such as Telegram, Slack, and Zoom.
    

Lines of Communication:

• Reporting Structure: Candidates will report directly to Fahmida Begum.
• Communication: Please respond to the email address from which this job description was sent for any queries or further communication.

About Us...

ABOUT BNK TO THE FUTURE (BF):

Founded in 2010 by Simon Dixon and Bliss Dixon, Bnk to the Future (BF) is a pioneering global online investment platform. We specialise in offering qualifying investors the opportunity to invest in the future of finance and FinTech. Our portfolio boasts over 100 of the largest companies in Bitcoin and cryptocurrency, including BitFinex, BitStamp, Kraken, Blockchain.com, Ripple KLabs Circle, Coinbase, and many more.

Why Investors and Clients Choose Us

At BF, we recognise that the future of finance is vastly different from its past. Our platform unites forward-thinking investors and clients who share our vision of a new financial era. We provide unique investment opportunities in companies and products at the forefront of financial innovation.

Our approach enables investors to diversify their portfolios, offering a range of investment options in both traditional and emerging markets. We also facilitate multi-currency transactions, including Bitcoin, other cryptocurrencies and fiat, providing flexibility and choice to businesses and investors alike.

Our Team and Community

Beyond being a mere platform for investment connections, our team of BF superstars offers comprehensive support to investors and clients. This includes managing digital documents, overseeing legal documentation essential for investment agreements, and facilitating payment processes.

BF is home to one of the largest global community of qualifying investors, all committed to investing in financial innovation and technology. Our next growth phase focuses on introducing Staking and Retirement products based on financial innovation to a broader audience, especially in these economically challenging times.

Remote Working at BF

As a BF contractor, remote working from home is an integral part of your role. We emphasise secure and efficient virtual work, using your secured wifi service/network and cloud-based applications as designated by BF. For enhanced security, we require that contractors use their own Apple Mac devices (MacBooks or desktops) to perform their duties.