Benefits Support Consultant

As a Revenue and Benefits Support Consultant in our Government team, you’ll be helping our customers resolve their software issues and answer enquiries.  You will be building relationships with customers, and delivering a first class customer experience.  Your role can be home based, following a training period which will be in our Bracknell office. 

It is more than just a support role, and you will be liaising closely with colleagues in the development and product teams.  Using your experience and insights to help improve our software and drive customer satisfaction. 

You will need to have a background in either Revenues or Benefits, be that as a benefits assessor, revenues officer or systems administrator.   

In return, we offer a fun, diverse workplace with great benefits, excellent training plus some extra help if you need it.  We care about your wellbeing so we even provide access to confidential services that offer financial advice and legal support to name but a few. 

MAIN RESPONSIBILITIES: 

• Provide  assistance, application support, usage advice and guidance to NEC customers 

• Demonstrate good knowledge of application environments with an ability to pick up application support issues  

• Understand the contractual commitments in place with customers and ensure incidents/problems are resolved within contracted SLA’s 

• Identify and develop opportunities for revenue generation through provision of additional services and solutions to customers. 

ESSENTIAL SKILLS: 

• Knowledge of Revenues and Benefits software, experience with NEC Revenues and Benefits is an advantage 

• Good knowledge of legislation in Revenues or Benefits 

• Ability to recognise and prioritise urgent calls 

• Ability to manage an issue to conclusion, co-ordinating the skills of additional resources, or past experience, as required 

• Experience of working for/with the Public Sector 

• Good customer relationship skills 

DESIREABLE SKILLS: 

• ITIL v3 Foundation certificate 

• SQL Knowledge 

Employees of NEC are entitled to the following Company funded benefits:

• Single Private Medical Cover (with the option to select family cover at an additional cost)
• 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days
• 4 x basic salary life assurance cover
• A Group Pension Plan with fantastic employer contributions
• A selection of tax efficient flexible benefits to suit your individual needs
• The role offers a competitive salary.

OTHER INFORMATION

Candidates must be able to demonstrate a pre-existing right to work in the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks to include a SC and NPPV check as standard.

NEC is an equal opportunities employer, welcoming applications from all communities.