Benefits Specialist

About this position

The Benefits Specialist will be responsible for managing and optimizing global employee benefits programs, including health and welfare, retirement, and pension plans, for both employees and customers. This role ensures compliance with applicable country, state, and federal regulations across the various locations where we operate. As a key resource for employees, customers, and stakeholders, you will provide expert guidance on all benefits-related matters. Your responsibilities will include analyzing existing benefits plans, implementing new initiatives, leading the open enrollment process, coordinating with vendors, and contributing to the development of competitive benefits strategies that promote employee well-being and align with organizational goals. This role requires a proactive approach to enhancing the employee benefits experience while ensuring the effective administration of benefits programs.

What you will do

This role is focused on the APAC region, requiring in-depth knowledge of APAC benefits regulations and market practices. We are seeking an individual with proven expertise in navigating the complexities of benefits administration across diverse APAC countries.

 Benefits Administration & Data Management:

• Ensure the accuracy of all benefits enrollments, changes, and terminations in the HRIS, providing accurate data to vendors and internal stakeholders.
• Perform ongoing audits of benefits-related data, ensuring data integrity and enhancing benefits reporting.
• Ensure processes and procedures are in place to capture and maintain consistent, accurate benefit-related data.

Collaboration & Stakeholder Management:

• Coordinate with payroll teams to ensure accurate benefits deductions and reporting.
• Serve as a key point of contact for HRBPs, HR Specialists, customer service teams, and other stakeholders on all benefits-related matters.
• Partner with benefits providers, brokers, and third-party administrators to evaluate and improve plan offerings, resolve issues, and negotiate contracts.
• Serve as the primary liaison with insurance carriers and third-party vendors, ensuring high-quality service delivery.

Benefit Communication & Education:

• Coordinate the design, review, and updating of benefit communication materials to support benefit education and improve operational efficiency.
• Develop, conduct, and participate in presentations and training sessions to educate employees about new and changing benefits programs.
• Respond to employee inquiries regarding plan provisions, enrollments, status changes, and other general benefits-related questions.
• Manage Benefits renewal projects 

Program Management & Process Improvement:

• Coordinate the planning and execution of the annual open enrollment process, wellness programs, and other global benefits initiatives.
• Collaborate with internal and external stakeholders to document, streamline, and continuously improve benefits-related processes.
• Analyze benefits usage and costs, providing recommendations for plan improvements and design changes that balance employee needs and operational goals.

Special Projects & Strategic Support:

• Lead or support special projects as needed, ensuring smooth execution and alignment with broader benefits strategies and organizational objectives.
• Mentor and support benefits administrators and new team members

What we are looking for

• Experience: 5+ years of experience in employee benefits or related fields.
• Certifications: Professional HR or benefits certification is a plus.
• Benefits Knowledge: In-depth understanding of employee benefits and applicable laws, gained from previous roles.
• Organization & Time Management: Strong organizational skills with the ability to manage multiple projects simultaneously and meet deadlines.
• Customer Focus: Customer-centric with excellent project management skills to ensure timely and accurate delivery of benefits services.
• Team Collaboration: Proven ability to thrive in a fast-paced team environment, demonstrating initiative and proactivity.
• Continuous Improvement: A commitment to ongoing process improvements and optimizing benefits administration.
• Attention to Detail: High attention to detail, ensuring accuracy in all aspects of benefits administration.
• Communication Skills: Excellent written and verbal communication skills, capable of conveying complex benefits information clearly and effectively.
• Confidentiality: Ability to handle sensitive information with discretion and maintain confidentiality in all situations.
• Experience :Prior experience with Workday and proficiency with Google suite, ServiceNow, Jira, ADP, Salesforce, Zendesk or similar software

We will consider for employment all qualified applicants who meet the inherent requirements for the position. Please note that background checks are required, and this may include criminal record checks.

We will consider for employment all qualified applicants who meet the inherent requirements for the position. Please note that background checks are required, and this may include criminal record checks.