Benefits Administrator

Voleon is a technology company that applies state-of-the-art AI and machine learning techniques to real-world problems in finance. For nearly two decades, we have led our industry and worked at the frontier of applying AI/ML to investment management. We have become a multibillion-dollar asset manager, and we have ambitious goals for the future.    Your colleagues will include internationally recognized experts in artificial intelligence and machine learning research as well as highly experienced finance and technology professionals.  The people who shape our company come from other backgrounds, including concert music performances, humanitarian aid, opera singing, sports writing, and BMX racing. You will be part of a team that loves to succeed together. In addition to our enriching and collegial working environment, we offer highly competitive compensation and benefits packages, technology talks by our experts, a beautiful modern office, daily catered lunches, and more. As a Benefits Administrator, you will manage the day-to-day administration of employee benefit programs and serve as a key liaison between internal HR systems, benefits vendors, insurance carriers, and employees. Reporting to the Sr. Payroll & Benefits Analyst, you will be responsible for ensuring accurate enrollment, timely processing of life events, system configuration, carrier reconciliation, and compliance-related activities. You will also play a key role in helping employees understand and fully utilize their benefits, balancing hands-on support with appropriate boundaries. This role offers broad exposure across benefits operations, systems, and program design, with opportunities to contribute creatively to the evolution of Voleon’s total rewards offering. This role is a means to make a difference: by delivering accurate, thoughtful, and innovative benefits administration, you will directly support employee retention, engagement, and Voleon’s ability to scale effectively. Responsibilities

Manage day-to-day benefits administration by responding to employee support requests through Jira with accurate, timely, and empathetic guidance

Help new hires understand, navigate, and fully utilize their benefits throughout the employee lifecycle

Serve as a liaison between internal HRIS teams, benefits administration systems, vendors, and carriers

Partner with benefits vendors and carriers on new implementations, plan setup, and annual renewals

Implement, maintain, and renew EDI files with insurance carriers and vendors

Review, analyze, and resolve weekly carrier file discrepancy reports

Audit and generate carrier invoices and coordinate timely payment

Support employee claim issues by working with carriers, vendors, and internal partners

Coordinate COBRA-related activities, including vendor data exchange and subsidy payments

Review and complete benefits-related compliance checklist tasks

Perform ad hoc system configuration changes such as benefit class updates, location changes, and eligibility adjustments

Contribute ideas to improve benefit program “stickiness,” including exploring supplemental and non-traditional benefits that support retention and engagement

Learn and support benefit programs across multiple geographies, including the US, UK, Puerto Rico, and international benefits

Requirements

2-4 years of experience in benefits administration, HR operations, or total rewards

Demonstrated success administering employee benefit programs across multiple carriers and vendors

Demonstrated experience working with benefits administration systems and HRIS platforms, including file feeds and integrations

Proven ability to audit and reconcile enrollment data at a detailed level and resolve discrepancies proactively

Strong knowledge of employee benefits including medical, dental, vision, and COBRA

Ability to support employees with empathy and clarity while maintaining appropriate scope and boundaries

Exceptional attention to detail and accuracy in managing employee data and benefits records

Strong organizational skills with the ability to manage multiple priorities and deadlines

Effective written and verbal communication skills for employee-facing and vendor-facing interactions

Bachelor’s degree in Human Resources, Business Administration, or a related field

Preferred Qualifications

Experience working with benefits brokers or vendors such as Sequoia or similar partners

Familiarity with benefits compliance requirements including ACA

Experience supporting benefits programs across multiple countries or regions

Experience contributing to benefits program design or enhancements beyond core medical, dental, and vision offerings

Experience in a high-growth or scaling organization