Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too! Restaurant365 is seeking a Banking Operations Specialist to support the operational execution of money movement across our Payroll and AP Payments products. This role is responsible for ensuring the accurate, timely, and secure processing of financial transactions between customers, banking partners, employees, and vendors. In addition to supporting payment processing, this role assists with Know Your Customer (KYC) and Know Your Business (KYB) due diligence for customers onboarding to Restaurant365’s payment products. The Banking Operations Specialist will help ensure that customers meet required identity verification and risk screening standards prior to accessing payment capabilities. This role works closely with Banking Operations leadership, Payments Risk & Compliance, Customer Success, Product, and Finance teams to support the smooth operation and risk integrity of Restaurant365’s fintech platform. How you'll add value:

Payment Processing Operations

Support daily processing of ACH files and electronic payment transactions across Payroll and AP Payments products

Assist with payment file preparation, validation, and transmission to banking partners

Monitor payment processing schedules to ensure transactions are executed within required processing and settlement windows

Confirm successful transmission and processing of payment files

Payroll Payment Support

Assist in operational workflows supporting customer payroll funding and employee wage disbursements

Verify that payroll funding transactions have been successfully processes before payment release

Monitor payroll payment cycles and escalate issues that could impact timely payroll execution

AP Payments Support

Support operational processes related to vendor payment execution, including ACH and electronic payment distribution

Assist in monitoring payment settlement and transaction completion

Help resolve operational issues impacting vendor payment delivery

KYC/KYB Due Diligence

Perform Know Your Customer (KYC) and Know Your Business (KYB) verification for new customers onboarding to R365 payment products

Review customer documentation including business registration details, ownership structures, EIN verification, and banking information

Utilize third-party verification tools and internal processes to validate business identity and ownership information

Escalation potential fraud indicators, identity mismatches, or risk concerns to the Payments Risk Manager

Operational Monitoring & Reporting

Track daily payment activity to ensure operational accuracy and completeness

Assist with maintaining transaction logs, processing reports, and reconciliation documentation

Support internal reporting related to payment processing volumes, onboarding activity, and operational performance

Safeguard confidential financial data and personally identifiable information (PII) encountered during daily payment processing in accordance with company data security policies and internal controls.

Cross-Functional Collaboration

Work with Customer Success and Support teams to resolve customer issues

Coordinate with Finance and Treasury teams to support payment reconciliation and settlement verification

Partner with Payments Risk teams to support adherence to internal payment controls and risk monitoring

What you'll need to be successful in this role:

2-4 years of experience in banking operations, payments operations, or financial operations

Familiarity with ACH payment processing and electronic payment workflows

Experience reviewing customer identity or business documentation for onboarding and compliance purposes

Strong attention to detail and ability to manage high-volume transactional processes

Strong organizational and problem-solving skills

Ability to responsibly manage confidential financial data and personally identifiable information (PII) while adhering to company data security and privacy policies

R365 Team Member Benefits & Perks

Competitive compensation package

Ability to work remote

Comprehensive medical benefits

401k + matching

Equity Option Grant

Unlimited PTO + Company holidays

Wellness initiatives

Why join our amazing team?

We're a community that prides itself in creating innovative solutions and producing quality work

Our product is the secret ingredient that makes a real difference to restaurants nationwide

#BI-Remote

DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.

Banking Operations Specialist

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