Robbins Recruiting has partnered with dynamic, growing and high performance bank in Palestine, TX. They are looking for a Branch Manager who is responsible for the administration and efficient daily operation of the branch office, including operations, product sales, customer service, and security and safety in accordance with the Bank's objectives. Develops new deposit and loan business, provides a superior level of customer service and promotes the service culture through coaching, guidance and staff motivation. Provides leadership, training and supervision. Oversees the branch teller and new account functions, and customer service duties. The Branch Manager will be available to assist employees and customers as necessary.
Responsibilities
Provides the highest level of service.
Supervise the day to day operational functions of the branch including: vault, drawer and ATM balancing; overseeing teller and customer service duties; and assisting with customer transactions.
Approve customer and bank transactions within authority limits.
Mitigate operational risk and ensure ongoing adherence with compliance procedures.
Be knowledgeable about all bank services and products.
Responsible for the general maintenance of the facility. Ensure that all security procedures are strictly followed, branch is operationally sound.
Collaborate in the training and retention of staff.
Supervise, coach, and develop staff regarding service expectations, policies, procedures, products, systems and banking transactions.
Facilitate regular employee meetings to discuss goals, disseminate company information, discuss operational issues, etc.
Prepare teller and new accounts personnel performance appraisals and disciplinary notices as needed.
Maintain staff schedules to provide adequate coverage at all times.
Responsible for growing customer base; consumer and business relationships through internal and external marketing programs. Develop and grow business and consumer relationships.
Maintain good public relations with customers and the community. Assume community leadership and service responsibilities.
Greeting customers, directing them to the appropriate area of the branch and ensuring customer needs are met.
Managing difficult situations with customers and providing them with a resolution, information or additional options. Ensure that quick and proper response to all reasonable customer requests.
Maintains the highest level of confidentiality with all information obtained.
Perform as a team member in allocating and coordinating the work flow.
Contribute to the fulfillment of department and company objectives and goals.
Keep abreast and comply with all Bank policies, procedures and regulations.
Be well organized and pay close attention to details.
Active participation in civic organizations and/or community events.
Report any discrepancies or suspicious activity.
Other duties as assigned.
Qualifications
High school diploma or equivalent.
Perform basic math functions
Ability to read and interpret policies, procedures, memorandums, etc.
Ability to present oneself in an appropriately clean professional dress and manner
Provide courteous, knowledgeable and professional customer service both in person and on the phone
Assume responsibility, display initiative, and exercise good judgment
Display an ability to remain attentive and discreet
Ability to work cooperatively with others as part of a formal or informal team to accomplish Bank goals; to respect the needs, ideas, and contributions of others
Strong communication, analytical, problem solving, and decision making skills to effectively uncover and resolve complex customer and employee issues.
Excellent interpersonal & customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees.
Strong supervisory and leadership skills required to manage, motivate, and develop branch employees required.
This position requires a perceptive person who is capable of relating to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to Bank needs, customer and employee goodwill, and the public image.
Proven success in customer service and in the development of strong customer relationships.
Knowledge of all types of banking services, including consumer, business lending, and credit administration.
Ability to work in a fast-paced environment & under pressure as needed.
The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank exposure to loss or fraud and the ability to think through and rationalize decisions.
Detail oriented, strong organizational skills, and high degree of accuracy.
Self-starter, ability to work independently.
