Backoffice Support Associate

Best Egg is a market-leading, tech-enabled financial platform helping people build financial confidence through a variety of installment lending solutions and financial health tools. We aim to help customers make smart financial decisions and stay on track, so they can be money confident no matter what life throws at them. We offer top-tier benefits and growth opportunities in a culture built on our core values:   Put People First – We foster an inclusive, flexible, and fun workplace. Create Clarity – Open communication drives trust and results. Get Things Done – We focus, prioritize, and deliver with excellence. Deliver with Heart – We lead with kindness, humility, and strong teamwork. Listen to Our Customers – Their needs drive our innovation.   Barclays has entered into an agreement to acquire Best Egg with closing expected to take place in Q2 2026. This acquisition will give us the resources and capital to continue on our mission and drive our strategy forward. With an aligned culture, lower cost of funds, and increased employee growth opportunities across a global brand, we are excited about the future of the Best Egg brand under the Barclays umbrella. We are looking for collaborative, innovative team players who like to solve problems. There will also be immense opportunities for those willing to dive in. If you're inspired by growth and want to make a real difference, Best Egg is the place for you.    We’re proud to be an equal opportunity employer committed to building a diverse, inclusive team. The Backoffice Support Associate functions as a member of the Back Office Operations Team and is responsible for helping resolve customer issues originating primarily from Inbound correspondence. This includes but is not limited to death certificates, notice of legal representation or bankruptcy, management of payment programs and other audit reporting, and remediation of customer issues within applicable service levels and quality objectives. Keys to success in this role will include enhancing the Customer Experience, creating efficiencies within processes, identifying, and addressing customer trends, and fostering a strong, transparent relationship with all leadership.  Flexibility, excellent time management and multi-tasking skills are essential. Duties & Responsibilities

·        Read and comprehend customer written inquiries and refer to the appropriate line of business for processing

·        Provide electronic correspondence in reply to requests

·        Identify the specific document/ case type and the procedures that must be applied

·        Various manager assigned tasks including business audits and exception processing

·        Document retrieval and customer fulfillment

·        Ensure all correspondence items are received, tracked, sorted, and delivered to the appropriate lines of business within pre- defined service levels

·        Partner with Project Teams for User Acceptance Testing/ Production Verification Testing for all system implementations/changes

·        Account audits and root cause analysis

·        Complaint handling and customer escalations

·        Handling all risk events / incidents or control failures to be escalated, investigated, reported, and fixed at root cause to prevent reoccurrence

·        Conduct tasks in a manner that complies with all consumer protection regulations

Expect a fast-paced, fun production environment that includes continuous delivery, quality management, knowledge sharing, and collective ownership.

Requirements