About the Role
This role will provide application support to our operations. Primary duties include identifying, responding to, troubleshooting and resolving technical issues related to applications and services, ensuring optimal performance and satisfactions for users and drivers.
Reporting to the local technical team leader, you will collaborate closely with the local engineering and operations teams, as well as HQ engineering teams, to provide support, identify areas for improvement, and contribute to the enhancements that drive the overall success of products. Additionally, you'll provide hands-on technical support during
and after rollout, help localize and adapt systems, to support regional operations.
Responsibilities
Provide technical support to end-to-end mobile applications
Coordinate closely with local and HQ engineering teams
Troubleshoot technical issues collaborate with team members
Customize tech tools for local data compliance and optimize workflows
Handle issues involving sensitive data with highest level of integrity
Engage in ongoing compliance improvements and actively participate in privacy discussions
Engage in post-launch operational support, including monitoring, alerting, debugging
Requirements
4+ years experience in software engineering or technical operations
Knowledge of Java / PHP / Node.js / GoLang
Knowledge of middlewares such as edis/ElasticSearch/Kafka/RabbitMQ, etc
Experience with backend microservices and APIs
Experience in MySQL
Demonstrated integrity and accountability in managing sensitive data and operational risks
Experience in operational support, especially during launch periods
Must be fluent in English and Mandarin or in Cantonese, both written and spoken
Nice to Have
Experience in logistics platforms
Tech Stack:
- Programming Languages: Java / PHP /
Node.js / GoLang
About 1840 & Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com. #LI-NY1
