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Mellon Group of Companies

Back office Specialist

Tiranë , Albania
full-time

AI overview

Support and maintain key operational activities at Mellon Albania, managing service requests and coordinating with technical teams in a dynamic environment.

MELLON Albania, a member of MELLON Group of Companies, was founded in 2004 in Tirana.

Mellon is a pioneer in the payment industry and technological partner for banking and big organizations, offering best in class products for each purpose and a variety of turnkey solutions.

Mellon Albania within the framework of its expansion, seeks to immediate recruit a Back Office Specialist to support and maintain its activities:

Requirements

Key Responsibilities:

  • Service Ticket Management:
    • Manage incoming service requests.
    • Collect information and offer assistance to users.
    • Log service requests in the internal ERP system.
  • Coordination & Support:
    • Work in conjunction with the technical servicing team.
    • Support administrative tasks as required.
    • Manage and update spreadsheets and handle documentation.
    • Prepare regular and ad-hoc reports.
  • Troubleshooting:
    • Assist in diagnosing and resolving fault messages in accordance with manuals or internal procedures.

Soft Skills

  • Exceptional communication skills, both verbal and written.
  • Strong orientation towards customer service.
  • Possesses an analytical mindset and demonstrates attention to detail.
  • Collaborative team-oriented approach.

Benefits

  • An excellent working environment
  • Opportunities for development and promotion
  • Continuous training
  • Competitive compensation

Perks & Benefits Extracted with AI

  • Continuous training: Continuous training
Mellon Group of Companies

Established in 1994, Mellon is a multinational group of companies operating in 11 countries within our corporate headquarters located in Piraeus, Greece. Our area of expertise expands on specialized technology solutions, software services, contact center and business process outsourcing enabling financial institutions and large organizations to transform their business ecosystems, empowering their digital journey, and greatly simplifying and facilitating transactions with other businesses and its customers. Our Mission is to empower today’s businesses and organizations with tomorrow’s technologies to deliver unique experiences to their own customers and become future proof. At Mellon, we cultivate a challenging, collaborative, and relationship-oriented working environment that offers development opportunities and exposure to international practices. We are proud of our people, and we believe that leveraging diverse cultures and backgrounds improves our everyday life and boosts innovation and efficiency. Join us to make a real impact, shape the industry, be part of an award-winning team of professionals, and experience a multinational culture.

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