Back Office CSR (HR & Benefits)

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced HR Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

Administrative and Back Office

• provides administrative support across the HR, Benefits, and HRIS functions.
• uploading and tracking documents in the HRIS, processing department related invoices, and maintaining internal systems and trackers.

HR Support

• Review and process HR-related invoices
• Upload associate documents into the HRIS (e.g., terminations, transfers, onboarding forms)
• Maintain and update HR data within the system
• Support onboarding/offboarding processes as needed
• Assist with audit preparation and file maintenance
• Respond to basic HR-related administrative requests

Benefits Support

• Process and track benefits-related invoices
• Upload and maintain benefits documents (e.g., COBRA notices, enrollment forms) in the HRIS
• Track benefits-related Leave of Absence activity and data points with Direct Bill
• Coordinate with vendors for administrative follow-up (as needed)
• Assist with benefits-related audits and compliance tracking

HRIS Administration

• Excel and report generation
• There is no external voice component to the work, but there are a lot of emails. A lot of Excel work as well across all departments.

Requirements

• At least 6 months experience as an HR Associate / Generalist
• Experience with HRIS platforms is an advantage
• BPO Experience is a PLUS!
• Good working knowledge with MS tools
• Proficiency in MS Excel (Pivot, V-LOOKUP)
• Strong organizational and multitasking skills.
• Excellent verbal and written English skills
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Discretion and integrity when handling confidential information.
• Wiling to work onsite in Mandaluyong
• Amenable working night shifts

Benefits

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Stong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all-inclusive environment where everyone thrives