Back Office Associate for Healthcare Account CHE

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

  • Manage and process dental claims from submission to resolution, ensuring timely and accurate approvals.
  • Coordinate with various insurance companies to verify coverage and obtain necessary authorizations for dental procedures.
  • Communicate effectively with clients, insurance providers, and dental professionals to ensure smooth claim processing.
  • Review and interpret dental procedures and treatment plans for insurance compatibility.
  • Provide support to clients by answering inquiries regarding insurance benefits, claim status, and authorization requirements.
  • Stay up-to-date with industry standards, dental insurance policies, and claims processing guidelines.
  • Maintain detailed records of claims, authorizations, and communications with insurance providers.

Requirements

  • At least 6 months BPO experience in a Healthcare Account
  • Must be familiar with Dental Claims
  • Good verbal and written English skills
  • Willing to work onsite in Makati
  • Amenable working night shift

Benefits

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives

ISTA Solutions is home to rockstar professionals who aim to be engaged in defining and building an employee centric culture, focused on long term success, work-life balance, and life-long learnings. From the industries we support, to the functions we perform, ISTA has structured ourselves differently from other outsourcing companies; effectively setting ourselves apart from the rest of the pack. If you are looking for something new and something different, where you are engaged not only in your own success but in defining and building the culture you want to belong in, you've come to the right place.

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